Customer Experience Advisor | Flexible Hours & Benefits

ESP Group; Woodfield; On-site; GBP 18,000 - 23,000; Part time

Benefits offered by this job

Flexible work patterns

Annual leave pro rata 30 days

Pension – Standard Life

Healthcare cash plans (optional)

Financial wellbeing tool - Stream

Rewards and recognition programme

Professional development courses

Job summary

The ESP Group are recruiting for Customer Service Advisors to join our contact centre team in Journeycall Arbroath. If you have excellent communication and administration skills, are passionate about delivering exceptional customer service and are seeking career progression, this could be the perfect opportunity for you.

We recognise the importance of a work-life balance so offer flexible working patterns that work for you, our customers and the business.

Qualifications

• Have excellent communication and administration skills.
• Can demonstrate IT skills and have the aptitude to learn to use new systems and software.
• Are reliable with a positive attitude and approach.
• Thrive in a team environment.
• Are proactive and welcome the opportunity to efficiently resolve issues and take pride in helping others.

Responsibilities

• Deliver bespoke customer experience across a variety of communication channels.
• Join a dynamic, fast paced contact centre team.
• Take part in a structured training programme on joining the team.

Skills

Communication

Administration

IT skills

Teamwork

Reliability

Tools

IT systems

Job description

The ESP Group are recruiting for Customer Service Advisors to join our contact centre team in Journeycall Arbroath. If you have excellent communication and administration skills, are passionate about delivering exceptional customer service and are seeking career progression, this could be the perfect opportunity for you.

We recognise the importance of a work-life balance so offer flexible working patterns that work for you, our customers and the business.