Learning Designer: Create Impactful Digital Training

Costa; St Albans; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Share Investment Plan (SIP)

Annual discretionary bonus

Smart pension with 10% match

Costa Financial Support Fund

Costa store discount 50%

Private medical cover

Job summary

Costa Coffee is seeking a Learning Designer to craft engaging digital learning experiences across e-learning, video, guides and blended programmes. You’ll apply instructional design and adult learning principles to ensure memorable learning that supports business priorities.

You’ll collaborate with operational teams, SMEs and stakeholders to deliver impactful content, while managing several projects and leveraging tools like Articulate Storyline and Rise.

Qualifications

• Experience designing and delivering engaging learning solutions in corporate, retail, hospitality, or customer-focused environments.
• Strong instructional design expertise with adult learning principles and digital learning methodologies.
• Proficient in creating digital content using tools such as Articulate Storyline, Rise, and other learning technologies.

Responsibilities

• Partner with operational teams and SMEs to identify learning needs and deliver impactful learning solutions.
• Influence and challenge stakeholders to focus on performance outcomes, not just training delivery.
• Manage multiple learning projects simultaneously, ensuring quality and timely delivery.
• Leverage learning technologies, authoring tools and emerging trends to create engaging digital experiences.
• Maintain and enhance learning content within the LMS, driving innovation and accessibility.
• Measure learning effectiveness through data, feedback and insight, continuously improving content and learner outcomes.

Skills

Learning design

Digital content

Articulate Storyline

Rise (LMS)

Stakeholder management

Project management

Tools

Articulate Storyline

Rise

Job description

Costa Coffee is seeking a Learning Designer to craft engaging digital learning experiences across e-learning, video, guides and blended programmes. You’ll apply instructional design and adult learning principles to ensure memorable learning that supports business priorities.

You’ll collaborate with operational teams, SMEs and stakeholders to deliver impactful content, while managing several projects and leveraging tools like Articulate Storyline and Rise.