Learner Coach: Pastoral Care & Student Success

Educators; Caerphilly; Hybrid; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Annual leave 30 days

Health care scheme

35-hour work week

Retail & gym discounts

Profit‑sharing

Life insurance

Employee of the month

Length-of-service recognition

Job summary

Itec in Blackwood, Caerphilly is seeking a Learner Coach to provide end-to-end support to learners on JGW+. The role focuses on pastoral care, safeguarding, and guiding learners through their journey with targeted interventions.

You will manage a caseload, conduct inductions, and liaise with Careers Wales to secure referrals. A strong emphasis on safeguarding and learner wellbeing is essential for success.

Qualifications

• Experience of working with vulnerable learners.
• Experience of working with unemployed young people.
• Learning Coach L4 Qualification or willingness to work towards.
• Safeguarding and Prevent experience.
• Good communication skills.
• Good interpersonal skills.
• Ability to engage with young learners to motivate and inspire them to overcome barriers and achieve goals.

Responsibilities

• Provide end-to-end structured support and guidance to all learners.
• Manage a caseload of learners and participate in caseload reviews with line manager.
• Identify learner personal support needs and coordinate with relevant services.
• Act as point of contact for safeguarding issues and maintain records per policies.
• Maintain and grow relationships with Careers Wales to support referrals.
• Conduct learner interviews and inductions, deliver structured induction sessions.

Skills

Experience with vulnerable learners

Unemployed youth engagement

Learning Coach L4

Safeguarding experience

Communication skills

Interpersonal skills

Motivating learners

Education

Learning Coach L4 Qualification

Job description

Itec in Blackwood, Caerphilly is seeking a Learner Coach to provide end-to-end support to learners on JGW+. The role focuses on pastoral care, safeguarding, and guiding learners through their journey with targeted interventions.

You will manage a caseload, conduct inductions, and liaise with Careers Wales to secure referrals. A strong emphasis on safeguarding and learner wellbeing is essential for success.