Leakage Operations Triage Specialist

Southern Water; Worthing; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading water management company in Worthing seeks a dedicated professional to join their Leakage team. In this role, you will be the first point of contact for reactive leakage work, ensuring effective prioritisation and detail verification of incoming jobs. Excellent customer communication skills and attention to detail are essential. Join a firm committed to transforming the water industry with a substantial investment to enhance service quality and innovation in operations.

Qualifications

• Experience in the water industry or utilities is ideal.
• Participation in incident support rotas may be required.
• Strong focus on detail is crucial.

Responsibilities

• Review and triage all incoming work orders.
• Ensure leakage jobs are prioritised with required details.
• Use video calls to validate issues with customers.
• Provide feedback to improve job quality.
• Collaborate with various teams.
• Support continuous improvement initiatives.

Skills

Attention to detail

Customer communication skills

Collaborative work

Proactive process improvement

Job description

A leading water management company in Worthing seeks a dedicated professional to join their Leakage team. In this role, you will be the first point of contact for reactive leakage work, ensuring effective prioritisation and detail verification of incoming jobs. Excellent customer communication skills and attention to detail are essential. Join a firm committed to transforming the water industry with a substantial investment to enhance service quality and innovation in operations.