Business Support Team Leader

North Cumbria Integrated Care NHS Foundation Trust; Workington; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

27-day holiday scheme rising to 33

NHS Discounts

Salary Sacrifice schemes including le​

Vivup counselling service

Job summary

North Cumbria Integrated Care NHS Foundation Trust is seeking a Business Support Team Leader to manage an admin hub supporting community-based clinical services. You will lead and develop the admin team, ensure high-quality clerical support and efficient processes under the direction of the Business Support Manager.

The role requires extensive secretarial experience, strong Microsoft Office skills, and a commitment to confidential, patient-centred service delivery.

Qualifications

• Extensive secretarial experience in health settings.
• Experience supporting senior medical and management staff.
• Knowledge of medical terminology and confidentiality requirements.

Responsibilities

• Lead and motivate an admin hub to deliver support for locality-based clinical services.
• Manage team performance to SOP standards and quality measures.
• Develop standardized administrative approaches within the area of responsibility.
• Provide line management to Senior Assistants and Assistants.
• Initiate tasks and prioritise own workload.

Skills

Secretarial skills

Microsoft Office

Confidentiality

Minutes taking

Medical terminology

Rio system

Audiotyping

Education

GCSE English

NVQ Level 4 administration

Advanced ECDL or MOST

Tools

Rio

Microsoft Office

Internet

Job description

North Cumbria Integrated Care NHS Foundation Trust

Business Support Team Leader

The closing date is 28 October 2026

The Business Support Team Leader will manage the provision of an efficient, effective and high quality administrative and clerical service to support health and social care professionals and service users/patients within a community based team. To provide a comprehensive secretarial and administrative service to senior medical staff and senior management staff.

The role will report to a Business Support Manager, who has overall responsibility for an administrative hub of services. The teams that the Team Leader would be responsible for may include those supporting:

• A defined community based service (locality or district wide in nature)

Main duties of the job

Lead and motivate a team within an admin hub environment to deliver administrative support to a range of locality based clinical services/ single point of access service / reception / switchboard services as defined in role objectives.

Manage the team's performance and deliver activity within agreed standard operating procedure and to defined quality standards.

Develop and implement standardised approaches to administrative work within the area of responsibility

Provide line management supervision and guidance to the Senior Assistants and the Assistants.

In undertaking the role the post holder will be required to initiate own tasks and prioritise own workload.

About us

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Job responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Certificate of Sponsorship

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit the UK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Disclosure and Barring Service

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

• Standard Check: £20.00 + Administration cost of £6.50 = £26.50. Deducted from salary over a 4 month period or a one-off payment.
• Enhanced Check: £41.00 + administration cost of £6.50 = £47.50. Deducted from salary over a 4 month period or a one-off payment.

Benefits

• 27-day holiday scheme rising to 33 after 10 years
• NHS Discounts*
• Salary Sacrifice schemes including lease cars and Cycle to Work*
• Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

Person Specification

Experience

• Extensive secretarial skills and competencies
• Ability to work within a range of settings with a wide range of Trust personnel
• Good knowledge of Microsoft applications and the internet
• Thorough knowledge and understanding of all secretarial and office management duties
• Ability to take minutes of meetings
• Understanding of confidentiality issues
• Knowledge of medical terminology
• Audiotyping
• Experience of working within a health setting
• Experience working with Rio

Skills

• Excellent communication skills - verbal and written
• Very accurate audio typing/word processing skills
• Ability to work as part of a team and also alone
• Excellent organisational skills
• Ability to deal compassionately and professionally with clientele and relatives under stressful circumstances
• Experience of dealing with difficult and/or distressed patients and containing anxiety
• Ability to work on own initiative and under pressure
• Ability to respond appropriately to telephone and other issues with tact, diplomacy and discretion
• Needs to be able to respond to unpredictable work patterns
• Able to prioritise workload
• Highly organised and efficient, capacity to work effectively under pressure and produce quality work to deadlines
• Must be adaptable and open to change

Qualifications

• Minimum GCSE qualification in English Language or equivalent
• NVQ Level 4 administration or relevant experience
• Advanced ECDL or MOST

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

North Cumbria Integrated Care NHS Foundation Trust