Workshop Controller

Lookers; Worcester; On-site; GBP 34,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Annual leave

Family leave

Eyecare vouchers

Smart Health

Dental insurance

Critical illness cover

Techscheme discounts

Job summary

Lookers in Worcester is seeking an experienced Workshop Controller to lead the Aftersales Department in a premium brand environment. You will supervise technicians, prioritise workloads and drive service quality to meet targets while maintaining customer satisfaction.

The role offers a clear career path with brand-specific training and development opportunities. Hours are 42 per week, with salary up to £45,600 (basic £34,000–£36,000 plus bonus).

Responsibilities

• Making sure all service work is carried out correctly, competently and on time, with customer satisfaction in mind.
• Maintain relationships with the vehicle manufacturer and provide support to Technicians during repairs and ensure that high standards are achieved.
• Ensuring that all working practices comply with company, DVSA, health and safety and OEM policy.
• Liaising with colleagues and other departments to ensure a top quality service for customers.
• Scheduling work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts.
• Assisting with technical challenges by going above and beyond to support the team and writing technical reports

Job description

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Hours: 42, Monday - Friday 8:00 - 18:00 (plus Saturdays on rota)

Salary: OTE Up to £45,600 (including basic of £34,000 - £36,000 plus bonus)

An exciting opportunity has become available at Mercedes-Benz of Worcester as we’re on the lookout for an experienced Workshop Controller to join our dynamic team in our state of the art facility. It is the perfect opportunity for a talented and enthusiastic Workshop Controller to advance their career in a premium brand environment. As a Workshop Controller, you will supervise and motivate our team of Technicians & Apprentices and pro-actively review & prioritise the daily workload.

As a Workshop Controller you will be a crucial part of our business and the Aftersales Department. You will be reporting into our Aftersales Manager who will be giving you ongoing support to ensure that you have the tools needed to perform to the very best of your ability! Furthermore you will also be able to do brand specific training which will enable you to progress within the brand and the motor trade industry.

The successful candidate for our Workshop Controller position will be responsible for the day to day running of the workshop, ensuring the service and repair technicians achieve their daily targets. Assisting the Aftersales Manager in ensuring the department provides the best possible service to the customers and achieves agreed profits and retention levels. As part of your daily role you will be responsible for maintaining high levels of customer satisfaction by implementing relevant quality checks.

Responsibilities

• Making sure all service work is carried out correctly, competently and on time, with customer satisfaction in mind.
• You will also maintain relationships with the vehicle manufacturer and provide support to Technicians during repairs and ensure that high standards are achieved and maintained within the workshop and surrounding areas.
• Ensuring that all working practices comply with company, DVSA, health and safety and OEM policy.
• Liaising with colleagues and other departments to ensure a top quality service for customers.
• Scheduling work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts.
• Assisting with technical challenges by going above and beyond to support the team and writing technical reports

Core Benefits

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments
• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Optional critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection
• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.

We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.