Lead Workshop Controller – Drive Efficiency & Service Excellence

Northgate Vehicle Hire; Larkhill; Hybrid; GBP 38,000 - 40,000; Full time

Benefits offered by this job

Quarterly bonus

Annual leave 24 days

Life assurance

Well-being services

Vehicle-leasing schemes

Pension

Benefits app discounts

Wagestream pay options

Job summary

Northgate Vehicle Hire is seeking an experienced Workshop Controller for our Kidderminster site. You will lead a busy workshop, coordinate technicians, manage priorities, and drive high-quality, safe vehicle turnaround.

You will influence workshop performance, maximise productivity and profitability, and handle warranty and recharge opportunities with commercial awareness. Join a team focused on getting customers back on the road quickly and reliably.

Qualifications

• Qualified technician with strong workshop experience and diagnostics.
• Commercial awareness and practical, solutions-focused mindset.
• Proven leadership and ability to motivate a high-performing team.
• Outstanding customer service skills and issue resolution.

Responsibilities

• Lead from the front, coordinating technicians and priorities.
• Maximise workshop productivity, efficiency and profitability.
• Be the key decision-maker on warranty and recharge opportunities.
• Ensure vehicles leave the workshop to the highest technical standards.

Skills

Qualified technician

Workshop experience

Leadership skills

Customer service

Technical knowledge

Commercial awareness

Tools

Diagnostic tools

Job description

Northgate Vehicle Hire is seeking an experienced Workshop Controller for our Kidderminster site. You will lead a busy workshop, coordinate technicians, manage priorities, and drive high-quality, safe vehicle turnaround.

You will influence workshop performance, maximise productivity and profitability, and handle warranty and recharge opportunities with commercial awareness. Join a team focused on getting customers back on the road quickly and reliably.