Head Receptionist

CVS Group UK; Brighton; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

CVS Vets benefits

Job summary

CVS Group UK seeks a Head Receptionist to lead our reception team across West Sussex Veterinary Centre Chichester, Felpham and Rustington practices. The role requires managing rota, supporting recruitment and delivering outstanding client service.

You will handle insurance processing, debt management and Healthy Pet Club administration, while ensuring a warm, professional welcome for all clients arriving at the practices. 40 hours per week, full-time, with flexible shift options.

Qualifications

• Previous Receptionist experience is essential.
• Veterinary experience is a plus.
• Proficiency in Microsoft Office and database management is advantageous.

Responsibilities

• Manage the Receptionist team, including training and rota management.
• Support recruitment and liaise with the internal recruitment team.
• Handle account control, debt management and processing of insurance claims.
• Assist in Healthy Pet Club administration and client services.
• Answer phones, book appointments and register new clients with a warm welcome.

Skills

Receptionist experience

Empathy

Communication

Customer service

Teamwork

Tools

Microsoft Office

Database management

Job description

PD CHI Chi0086

We are seeking an enthusiastic individual with a passion for animals to join us as a Head Receptionist across our West Sussex Veterinary Centre Chichester, Felpham and Rustington practices.

Location

West Sussex Veterinary Centre Chichester, Felpham and Rustington

Contract

Full time

Hours

40hrs

Shift Pattern

Variable, but practices are open 8-7 so depends if the candidate would like 4x longer days or 5x shorter 8hrs days.

About The Role

Day-to-day responsibilities will include:

• Managing the Receptionist team, including training and providing support and guidance
• Creating and managing the team rota
• Supporting with Recruitment and liaising with the internal recruitment team
• Account Control & Debt Management
• Manage the processing of insurance claims
• Assist in the management of our Healthy Pet Club

Additional Day-to-day Duties Of The Role Will Include

• Answering phones and booking appointments
• Responding to queries via phone, in person and email
• Registering new clients
• Completing insurance forms
• Dispensing medications
• Taking payments
• And most importantly; providing a warm and welcoming experience to our clients arriving at the practice

What We're Looking For In Our Veterinary Head Receptionist

• Previous Receptionist experience is essential, veterinary experience is a plus!
• Resilient with the ability to cope with potentially distressing and emotional situations
• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• A positive attitude and excellent teamwork skills
• Proficiency in Microsoft Office and other database management and operating systems

What We Can Offer You

We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:

• Salary will be dependent on skills and experience
• And all the usual CVS Vets benefits!

Right to Work

Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.