Compassionate Vet Receptionist - Front Desk & Client Care

CVS Group; Welwyn Garden City; Sur place; GBP 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

Long Service Award

Staff discount on Veterinary bills

Discount on Animed Direct

Employee Assistance Programme

Résumé du poste

CVS Group is seeking an organised Receptionist for a veterinary practice in the United Kingdom. You will greet clients, register new pets, schedule appointments, and support the team with insurance forms and payment processing.

The role requires excellent communication, empathy, and a friendly, professional demeanor with the public. Experience in a veterinary setting is a bonus, and the position offers a supportive environment within CVS Vets.

Qualifications

• Previous Receptionist experience is essential.
• Veterinary setting experience is a bonus.
• Resilience and the ability to handle emotional situations with grace.
• Strong communication skills paired with genuine empathy.
• Outstanding customer service and public-facing experience.

Responsabilités

• Manage incoming calls and schedule appointments efficiently.
• Respond to inquiries via phone, email, and in-person interactions with professionalism.
• Greet and register new clients, ensuring a warm welcome.
• Process and manage insurance forms and related records.
• Dispense medications as required and handle related paperwork.
• Process payments accurately and efficiently.

Connaissances

Excellent communication

Empathy

Customer service

Microsoft Office

Outils

Microsoft Office

Description du poste

CVS Group is seeking an organised Receptionist for a veterinary practice in the United Kingdom. You will greet clients, register new pets, schedule appointments, and support the team with insurance forms and payment processing.

The role requires excellent communication, empathy, and a friendly, professional demeanor with the public. Experience in a veterinary setting is a bonus, and the position offers a supportive environment within CVS Vets.