Lead Technical Support Engineer & Team Coach

ReeVR; Loudwater; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Technical leadership role

Autonomy and ownership

Career progression opportunities

Travel to sites in UK/Ireland/Europe

Job summary

ReeVR in the United Kingdom seeks a Lead Technical Support Engineer to head a small engineering team, provide escalation expertise, and ensure successful installation, commissioning, and service of our technical equipment.

The role requires hands-on fault-finding with electromechanical systems, a background in building services or industrial equipment, and travel to sites in the UK, Ireland and Europe. Leadership and strong communication are essential.

Qualifications

• Engineering degree or equivalent
• Hands-on fault finding with electromechanical equipment
• Understanding of mechanical, electrical & plumbing systems
• Experience mentoring or leading engineers
• Strong communication and customer-facing skills
• Full UK driving licence and willingness to travel to sites

Responsibilities

• Lead, coach and develop a small internal engineering team
• Diagnose and resolve complex faults remotely and on site
• Provide technical support to customers, contractors and field engineers
• Oversee installation and commissioning activities including RAMS
• Identify issues and implement improvements to reduce repeat visits
• Support sales and scheduling with technical advice
• Manage relationships with overseas manufacturing partners and suppliers
• Support product approvals, warranties and quality improvements

Skills

Leadership

Fault-finding

Electromechanical

Customer-facing

Problem solving

Education

Engineering degree

Tools

RAMS knowledge

Job description

ReeVR in the United Kingdom seeks a Lead Technical Support Engineer to head a small engineering team, provide escalation expertise, and ensure successful installation, commissioning, and service of our technical equipment.

The role requires hands-on fault-finding with electromechanical systems, a background in building services or industrial equipment, and travel to sites in the UK, Ireland and Europe. Leadership and strong communication are essential.