Lead Technical Support Engineer

ReeVR; Loudwater; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Technical leadership role

Autonomy and ownership

Career progression opportunities

Travel to sites in UK/Ireland/Europe

Job summary

ReeVR in the United Kingdom seeks a Lead Technical Support Engineer to head a small engineering team, provide escalation expertise, and ensure successful installation, commissioning, and service of our technical equipment.

The role requires hands-on fault-finding with electromechanical systems, a background in building services or industrial equipment, and travel to sites in the UK, Ireland and Europe. Leadership and strong communication are essential.

Qualifications

• Engineering degree or equivalent
• Hands-on fault finding with electromechanical equipment
• Understanding of mechanical, electrical & plumbing systems
• Experience mentoring or leading engineers
• Strong communication and customer-facing skills
• Full UK driving licence and willingness to travel to sites

Responsibilities

• Lead, coach and develop a small internal engineering team
• Diagnose and resolve complex faults remotely and on site
• Provide technical support to customers, contractors and field engineers
• Oversee installation and commissioning activities including RAMS
• Identify issues and implement improvements to reduce repeat visits
• Support sales and scheduling with technical advice
• Manage relationships with overseas manufacturing partners and suppliers
• Support product approvals, warranties and quality improvements

Skills

Leadership

Fault-finding

Electromechanical

Customer-facing

Problem solving

Education

Engineering degree

Tools

RAMS knowledge

Job description

Lead Technical Support Engineer

An exciting opportunity has arisen for a Lead Technical Support Engineer to join a growing engineering business specialising in technical equipment and engineered systems.

This is a great opportunity for an experienced, hands‑on engineer looking to take the next step into leadership, combining technical troubleshooting with team development and customer support.

As Lead Technical Support Engineer, you'll lead a small internal engineering team, act as the technical escalation point and help ensure equipment is successfully installed, commissioned and maintained.

Key Responsibilities

• Lead, coach and develop a small team of internal engineers.

• Diagnose and resolve complex electromechanical and equipment‑related faults, remotely and on site.

• Provide technical support to customers, contractors and field service engineers.

• Oversee installation and commissioning activities, including RAMS and method statements.

• Identify recurring issues and implement improvements to reduce repeat visits.

• Support sales and scheduling teams with technical advice.

• Manage technical relationships with overseas manufacturing partners and suppliers.

• Support product approvals, warranties and quality improvements.

About You

We're looking for a technically strong engineer who enjoys problem‑solving and is ready to take on more responsibility.

You’ll ideally have:

• An engineering degree, HNC, HND or equivalent.

• Hands‑on fault‑finding experience with electromechanical, industrial, process or building services equipment.

• A good understanding of mechanical, electrical and plumbing systems.

• Experience mentoring, coaching or leading other engineers.

• Strong communication and customer‑facing skills.

• A proactive, structured and commercially aware approach.

• A full UK driving licence and willingness to travel to sites, Ireland and Europe.

Desirable: Experience with water treatment, filtration, pumps, reverse osmosis, PLC controls, commissioning or RAMS documentation.

What's on Offer?

• Genuine opportunity to step into a technical leadership position.

• Direct involvement with senior leadership and commercial decisions.

• A varied, hands‑on role with plenty of autonomy.

• Opportunity to develop a growing engineering support function.

• Long-term career progression as the business expands.