Field Service Engineer: Electromechanical Diagnostics

ReeVR; Woking; On-site; GBP 38,000 - 45,000; Full time

Job summary

ReeVR Talent is seeking an experienced Service Engineer to join their technical team in Woking, Surrey. The role combines testing, repair, fault diagnosis, RMA management and customer support, with travel to customer sites.

You will work from technical documentation and engage with customers to understand service requirements, maintaining ISO 9001 standards. Excellent electro/mechanical skills, strong fault-finding ability, and hands-on experience are essential.

Qualifications

• Previous experience as a Service Engineer, Service Technician or similar.
• Strong hands-on electro/mechanical skills.
• Excellent fault-finding and diagnostic abilities.
• Experience testing, repairing, servicing or installing technical equipment.
• Customer-facing experience with communication at a professional level.

Responsibilities

• Test, fault find and repair customer equipment in line with internal procedures and specifications.
• Carry out RMA testing, repair and diagnosis, including fault finding down to component level.
• Complete system set-ups, installations and servicing of equipment.
• Rebuild of product in accordance with company procedures.
• Liaise with Materials and Production teams to obtain parts required for repairs.
• Manage RMA activity, including RMA administration, scheduling and prioritisation.
• Raise RMA numbers and provide customers with relevant repair information.
• Inspect completed work and ensure all paperwork and technical documentation is accurate and complete.
• Provide technical support to customers and liaise with them regarding service and repair requirements.
• Maintain, repair and assist with the development of existing and new test equipment.
• Produce technical reports and monthly RMA activity reports.
• Support the maintenance of ISO 9001 standards and procedures.
• Willingness to travel to customer sites as the role develops.

Skills

Electro-mechanical

Fault-finding

Customer-facing

Troubleshooting

Job description

ReeVR Talent is seeking an experienced Service Engineer to join their technical team in Woking, Surrey. The role combines testing, repair, fault diagnosis, RMA management and customer support, with travel to customer sites.

You will work from technical documentation and engage with customers to understand service requirements, maintaining ISO 9001 standards. Excellent electro/mechanical skills, strong fault-finding ability, and hands-on experience are essential.