Lead Technical Support Engineer

Hyra; Loudwater; On-site; GBP 45,000 - 65,000; Full time

Job summary

Hyra is seeking a Lead Technical Support Engineer to join our growing engineering business in the UK. You will lead a small internal engineering team, act as the technical escalation point, and help ensure equipment is installed, commissioned and maintained.

You will diagnose complex electromechanical faults, support customers and field engineers, and oversee RAMS/commercially aware project delivery. The role involves travel to sites in the UK and Europe as needed.

Qualifications

• Bachelor-level or higher engineering qualification with hands-on fault-finding experience in electromechanical or industrial equipment
• Experience mentoring or leading engineers and coaching teams
• Strong customer-facing communication and problem-solving skills

Responsibilities

• Lead, coach and develop a small team of engineers
• Diagnose and resolve complex electromechanical faults both remotely and on site
• Provide technical support to customers, contractors and field engineers
• Oversee installation and commissioning activities including RAMS and method statements
• Identify recurring issues and drive improvements to reduce repeat visits
• Support sales and scheduling with technical advice
• Manage relationships with overseas manufacturing partners and suppliers
• Support product approvals, warranties and quality improvements

Skills

Team leadership

Fault-finding

Customer support

Mentoring

Communication

Education

Engineering degree or equivalent

Tools

RAMS documentation

Job description

Lead Technical Support Engineer An exciting opportunity has arisen for a Lead Technical Support Engineer to join a growing engineering business specialising in technical equipment and engineered systems.

This is a great opportunity for an experienced, hands-on engineer looking to take the next step into leadership, combining technical troubleshooting with team development and customer support.

As Lead Technical Support Engineer, you'll lead a small internal engineering team, act as the technical escalation point and help ensure equipment is successfully installed, commissioned and maintained.

Key Responsibilities

• Lead, coach and develop a small team of internal engineers.
• Diagnose and resolve complex electromechanical and equipment-related faults, remotely and on site.
• Provide technical support to customers, contractors and field service engineers.
• Oversee installation and commissioning activities, including RAMS and method statements.
• Identify recurring issues and implement improvements to reduce repeat visits.
• Support sales and scheduling teams with technical advice.
• Manage technical relationships with overseas manufacturing partners and suppliers.
• Support product approvals, warranties and quality improvements.

About You

We're looking for a technically strong engineer who enjoys problem-solving and is ready to take on more responsibility.

You’ll ideally have:

• An engineering degree, HNC, HND or equivalent.
• Hands-on fault-finding experience with electromechanical, industrial, process or building services equipment.
• A good understanding of mechanical, electrical and plumbing systems.
• Experience mentoring, coaching or leading other engineers.
• Strong communication and customer-facing skills.
• A proactive, structured and commercially aware approach.
• A full UK driving licence and willingness to travel to sites, Ireland and Europe.

Desirable:

Experience with water treatment, filtration, pumps, reverse osmosis, PLC controls, commissioning or RAMS documentation.

What's on Offer?

• Genuine opportunity to step into a technical leadership position.
• Direct involvement with senior leadership and commercial decisions.
• A varied, hands-on role with plenty of autonomy.
• Opportunity to develop a growing engineering support function.
• Long-term career progression as the business expands.

If you're an experienced engineer looking to progress into a Lead Technical Support Engineer position, combining hands-on technical work with team leadership, we'd love to hear from you.