Engineering Lead — Technical Support & Escalations

Hyra; Loudwater; On-site; GBP 45,000 - 65,000; Full time

Job summary

Hyra is seeking a Lead Technical Support Engineer to join our growing engineering business in the UK. You will lead a small internal engineering team, act as the technical escalation point, and help ensure equipment is installed, commissioned and maintained.

You will diagnose complex electromechanical faults, support customers and field engineers, and oversee RAMS/commercially aware project delivery. The role involves travel to sites in the UK and Europe as needed.

Qualifications

• Bachelor-level or higher engineering qualification with hands-on fault-finding experience in electromechanical or industrial equipment
• Experience mentoring or leading engineers and coaching teams
• Strong customer-facing communication and problem-solving skills

Responsibilities

• Lead, coach and develop a small team of engineers
• Diagnose and resolve complex electromechanical faults both remotely and on site
• Provide technical support to customers, contractors and field engineers
• Oversee installation and commissioning activities including RAMS and method statements
• Identify recurring issues and drive improvements to reduce repeat visits
• Support sales and scheduling with technical advice
• Manage relationships with overseas manufacturing partners and suppliers
• Support product approvals, warranties and quality improvements

Skills

Team leadership

Fault-finding

Customer support

Mentoring

Communication

Education

Engineering degree or equivalent

Tools

RAMS documentation

Job description

Hyra is seeking a Lead Technical Support Engineer to join our growing engineering business in the UK. You will lead a small internal engineering team, act as the technical escalation point, and help ensure equipment is installed, commissioned and maintained.

You will diagnose complex electromechanical faults, support customers and field engineers, and oversee RAMS/commercially aware project delivery. The role involves travel to sites in the UK and Europe as needed.