Lead Technical Support Engineer

Reevr Talent Ltd; England; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Job summary

Reevr Talent Ltd is seeking a Lead Technical Support Engineer to lead a small internal engineering team and act as the technical escalation point. You will help ensure equipment is installed, commissioned and maintained, with responsibilities spanning troubleshooting, RAMS, and field service coordination.

The role combines hands-on engineering with leadership, mentoring engineers, and interfacing with customers and overseas partners.

Qualifications

• An engineering degree, HNC, HND or equivalent.
• Hands-on fault-finding experience with electro-mechanical, industrial, process or building services equipment.
• A good understanding of mechanical, electrical and plumbing systems.
• Experience mentoring, coaching or leading other engineers.
• Strong communication and customer-facing skills.
• A proactive, structured and commercially aware approach.
• A full UK driving licence and willingness to travel to sites, Ireland and Europe.

Responsibilities

• Lead, coach and develop a small team of internal engineers.
• Diagnose and resolve complex electromechanical and equipment-related faults, remotely and on site.
• Provide technical support to customers, contractors and field service engineers.
• Oversee installation and commissioning activities, including RAMS and method statements.
• Identify recurring issues and implement improvements to reduce repeat visits.
• Support sales and scheduling teams with technical advice.
• Manage technical relationships with overseas manufacturing partners and suppliers.
• Support product approvals, warranties and quality improvements.

Skills

Fault-finding

Team leadership

Customer-facing

Communication skills

Driving licence

Education

Engineering degree / HNC / HND

Job description

Lead Technical Support Engineer

An exciting opportunity has arisen for a Lead Technical Support Engineer to join a growing engineering business specialising in technical equipment and engineered systems.

This is a great opportunity for an experienced, hands‑on engineer looking to take the next step into leadership, combining technical troubleshooting with team development and customer support.

As Lead Technical Support Engineer, you'll lead a small internal engineering team, act as the technical escalation point and help ensure equipment is successfully installed, commissioned and maintained.

Key Responsibilities

• Lead, coach and develop a small team of internal engineers.

• Diagnose and resolve complex electromechanical and equipment-related faults, remotely and on site.

• Provide technical support to customers, contractors and field service engineers.

• Oversee installation and commissioning activities, including RAMS and method statements.

• Identify recurring issues and implement improvements to reduce repeat visits.

• Support sales and scheduling teams with technical advice.

• Manage technical relationships with overseas manufacturing partners and suppliers.

• Support product approvals, warranties and quality improvements.

About You

We're looking for a technically strong engineer who enjoys problem‑solving and is ready to take on more responsibility.

You'll ideally have:

• An engineering degree, HNC, HND or equivalent.

• Hands‑on fault‑finding experience with electromechanical, industrial, process or building services equipment.

• A good understanding of mechanical, electrical and plumbing systems.

• Experience mentoring, coaching or leading other engineers.

• Strong communication and customer‑facing skills.

• A proactive, structured and commercially aware approach.

• A full UK driving licence and willingness to travel to sites, Ireland and Europe.

Desirable: Experience with water treatment, filtration, pumps, reverse osmosis, PLC controls, commissioning or RAMS documentation.

What's on Offer

• Genuine opportunity to step into a technical leadership position.

• Direct involvement with senior leadership and commercial decisions.

• A varied, hands‑on role with plenty of autonomy.

• Opportunity to develop a growing engineering support function.

• Long‑term career progression as the business expands.

If you're an experienced engineer looking to progress into a Lead Technical Support Engineer position, combining hands‑on technical work with team leadership, we'd love to hear from you.