Refugee Integration & Support Specialist

ACH Refugee Integration Services Provider; Coventry; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Salary £28,271 p.a.

25 days leave + bank holidays

Employee Recognition Programme

Training and development

Employee Assistance Programme

Staff gatherings and retreats

Fully stocked staffroom

Job summary

ACH Refugee Integration Services Provider is seeking a dedicated Support & Integration Officer in Coventry to help refugees rebuild stability and independence. You will manage a caseload, provide guidance across housing, education, employment and health, and work with external partners to access necessary services.

The role offers a full-time, permanent contract with a supportive culture, training opportunities, DBS checks where required and a focus on compassionate, culturally sensitive support

Qualifications

• Experience providing advice and guidance to vulnerable adults.
• Experience with complex and/or multiple support needs.
• Ability to assess, manage and review needs and risks.
• Ability to maintain accurate records and manage a caseload.
• Understanding safeguarding for vulnerable adults.

Responsibilities

• Provide person-centred support, advice and guidance to help refugees resettle and integrate.
• Assess individual needs and risks; develop tailored support plans.
• Provide culturally sensitive guidance across housing, finance, education, employment, health and immigration.
• Support residents to access services and move to independent accommodation.
• Carry out pre-tenancy and risk assessments; maintain case files and CRM records.
• Accompany residents to appointments and organize house meetings.
• Complete referrals and employment or welfare benefit forms.
• Build relationships with external agencies and referral partners.
• Organise and attend group trips for residents.

Skills

Culturally sensitive guidance

Caseload management

Advocacy

Strong communication

Tools

CRM software

Job description

ACH Refugee Integration Services Provider is seeking a dedicated Support & Integration Officer in Coventry to help refugees rebuild stability and independence. You will manage a caseload, provide guidance across housing, education, employment and health, and work with external partners to access necessary services.

The role offers a full-time, permanent contract with a supportive culture, training opportunities, DBS checks where required and a focus on compassionate, culturally sensitive support