Lead Service Transition Manager

Government Recruitment Service; Glasgow; On-site; GBP 50,000 - 70,000; Full time

Job summary

A public sector organization in Glasgow seeks a Lead Transition Service Manager to oversee the safe and structured transition of projects to live service. This role includes enabling project handovers, ensuring necessary resources, and driving collaborative efforts with various teams. Ideal candidates will have strong problem-solving skills and experience in managing service transitions effectively.

Qualifications

• Strong understanding of service transitions and project management.
• Ability to work collaboratively with various teams and suppliers.
• Experience with risk management and dependency activities.

Responsibilities

• Enable the transition process of projects to live service.
• Assure all necessary resources are in place for new services.
• Drive work to meet delivery deadlines while ensuring service quality.
• Collaborate with teams to solve problems and manage transitions.

Job description

Overview

As a Lead Transition Service Manager, your main day to day responsibilities will be to:

• Enable the process to transition projects to live service in a safe and structured manner, engaging with project teams and Enterprise Services teams to ensure a standard set of transition gateways are met and that a consistent set of Service Operations requirements are incorporated into service designs.
• Ensure and assure that the required people, processes, suppliers and tools are in place to accept new services.
• Drive work forward to meet delivery deadlines, without compromising quality of delivered service.
• Make recommendations on rollout approaches, acceptance planning, handover requirements, quality assurance activities and early-life support.
• Work collaboratively by establishing and maintaining strong relationships with project teams, Service Management and third-party suppliers to solve problems and overcome obstacles.
• Drive the transition process, including prioritisation, risk management and dependency activities to ensure effective transition.
• Onboard the new service on to the Home Office ServiceNow ITSM tooling working effectively with project teams, the Service Architect, support teams, technical teams and commercial teams to ensure that all parties have a thorough understanding of the service that they are providing or consuming.

Due to the requirements of the role, the successful candidates will be required to work full-time (37 hours per week).