Lead Service Manager, Supported Living

Ad Warrior Ltd; Swindon; On-site; GBP 29,000 - 39,000; Full time

Job summary

Stonewater in Swindon is seeking an experienced Service Manager to lead five Supported Living services (Swindon Foyer, Radnor Lodge, Wiltshire House, Ellis House and Milton Road) and drive outstanding, person-centred outcomes for customers with diverse support needs.

You will manage day-to-day operations, ensure quality and compliance, and lead a skilled team to deliver safe, high-quality services. Experience in social care, housing, or related fields is essential.

Qualifications

• Experience in a management or team leadership role within Supported Living, Social Care, or Homelessness.
• A Level 3 qualification (or equivalent) in housing, support, health or social care.
• Strong knowledge of person-centred support, safeguarding, risk management and housing services.
• Excellent communication, relationship-building and stakeholder management skills.

Responsibilities

• Lead and develop a high-performing team across five Swindon services.
• Drive person-centred support planning and customer outcomes.
• Monitor quality standards, KPIs and service performance.
• Manage occupancy, lettings, income collection and budgets.
• Ensure safeguarding, health and safety, and compliance.
• Build partnerships with local authorities and commissioners.
• Promote equality, diversity and inclusion.
• Support customers to access education, employment and training.

Skills

Leadership

Communication

Stakeholder management

People skills

Education

Level 3 qualification in housing/support/health/social care

Job description

Stonewater in Swindon is seeking an experienced Service Manager to lead five Supported Living services (Swindon Foyer, Radnor Lodge, Wiltshire House, Ellis House and Milton Road) and drive outstanding, person-centred outcomes for customers with diverse support needs.

You will manage day-to-day operations, ensure quality and compliance, and lead a skilled team to deliver safe, high-quality services. Experience in social care, housing, or related fields is essential.