Lead Security Operations Manager - Cultural Venue

Mitie Group plc.; Greater London; On-site; GBP 42,000 - 54,000; Full time

Job summary

Tate Modern / Tate Britain in London seeks an experienced Duty Security Manager to lead daily security operations across the Tate estate, ensuring a safe, secure and welcoming environment for visitors, colleagues and VIPs.

This hands-on leadership role manages frontline security teams, coordinates major events, and maintains exceptional service standards at one of London’s iconic cultural destinations.

Qualifications

• Experience leading security teams in high-traffic, visitor-facing environments.
• Proven ability to respond to incidents and coordinate security operations.
• Strong communication with internal stakeholders and external partners.

Responsibilities

• Lead Security Officers, Leading Officers, Reception and Logistics teams.
• Act as operational lead for daily security activity and incident management.
• Ensure staffing levels, deployments and front-of-house coverage are maintained.
• Support VIP visits, exhibitions, media activity and special events.
• Build relationships with Tate stakeholders and operational teams.
• Investigate incidents and produce operational reports.
• Monitor security systems and escalate faults as required.
• Drive high standards of customer service, safety and security.
• Coach and develop frontline teams.
• Ensure compliance with security, health & safety and contractual requirements.

Skills

People leadership

Decision making under pressure

Incident management

Security systems

Stakeholder management

Customer experience

Education

SIA Door Supervisor Licence

CCTV Licence

IOSH Qualification

First Aid qualification

Job description

Tate Modern / Tate Britain in London seeks an experienced Duty Security Manager to lead daily security operations across the Tate estate, ensuring a safe, secure and welcoming environment for visitors, colleagues and VIPs.

This hands-on leadership role manages frontline security teams, coordinates major events, and maintains exceptional service standards at one of London’s iconic cultural destinations.