Security Operations Manager

Mitie; Greater London; On-site; GBP 50,000 - 53,000; Full time

Job summary

The National Portrait Gallery in London is seeking a Security Operations Manager to lead the delivery of security services across its public spaces, events and VIP operations. You will manage a high-performing team, coordinate with senior stakeholders, ensure regulatory compliance, and drive continuous service improvements while safeguarding visitors, staff and priceless artworks.

This role offers an attractive salary and benefits, with the opportunity to shape security at a world-class cultural

Qualifications

• Proven security operations management experience.
• Strong stakeholder management skills.
• Experience leading and developing teams.
• SIA Door Supervisor License or willingness to obtain one.
• Strong communication and IT skills.
• CCTV and IOSH qualifications desirable.

Responsibilities

• Strategic and operational leadership.
• Manage client relationships and KPIs.
• Lead recruitment, development and succession planning.
• Manage incidents, investigations and risk.
• Ensure compliance and service excellence.
• Support events and VIP operations.

Skills

Security operations management

Stakeholder management

Team leadership

SIA license

Communication

IT skills

CCTV

IOSH qualification

Job description

National Portrait Gallery, London Salary: £50,000 - £53,000 + Benefits

Leading Security and Safeguarding Heritage at One of London's Most Prestigious Cultural Institutions

Are you an experienced security leader looking for an opportunity to make a real impact within a world-renowned cultural destination? We are seeking a dynamic and driven Security Operations Manager to lead the delivery of security services at the National Portrait Gallery.

Why Join Us?

• Lead a prestigious security operation
• Direct engagement with senior stakeholders
• Drive innovation and service improvement
• Lead and develop a high-performing team
• Support VIP events and exhibitions
• Excellent development opportunities

Key Responsibilities

• Strategic and operational leadership
• Manage client relationships and KPIs
• Lead recruitment, development and succession planning
• Manage incidents, investigations and risk
• Ensure compliance and service excellence
• Support events and VIP operations

About You

• Proven security operations management experience
• Strong stakeholder management skills
• Experience leading and developing teams
• SIA Door Supervisor License or willing to work towards one
• Strong communication and IT skills
• CCTV and IOSH qualifications desirable