Duty Security Manager

Mitie Group plc.; Royal Borough of Greenwich; Sur place; GBP 45 000 - 60 000; Plein temps

Résumé du poste

Tate Modern / Tate Britain in London is seeking a Duty Security Manager to lead daily security operations across the estate, ensuring a safe, welcoming environment for visitors, staff and VIPs. This hands-on leadership role manages frontline teams, coordinates incidents and major events, and maintains high service and safety standards across a world-renowned cultural venue.

You will build strong relationships with Tate stakeholders, monitor security systems and ensure compliance with health and

Qualifications

• Experience managing security operations in a complex, customer-facing environment.
• Strong people leadership and decision-making under pressure.
• Experience managing incidents, security systems and operational deployment.
• Excellent communication and stakeholder management skills.
• Commitment to health & safety and contractual compliance.

Responsabilités

• Leading and managing Security Officers, Leading Officers, Reception and Logistics teams
• Acting as the operational lead for daily security activity and incident management
• Ensuring staffing levels, deployments and front-of-house coverage are maintained
• Supporting the delivery of VIP visits, exhibitions, media activity and special events
• Building strong relationships with Tate stakeholders and operational teams
• Investigating incidents and producing operational reports
• Monitoring security systems and escalating faults where required
• Driving high standards of customer service, safety and security
• Coaching, developing and motivating frontline teams
• Supporting compliance with all security, health & safety and contractual requirements

Connaissances

People leadership

Incident management

Communication

Stakeholder management

Visitor experience focus

Flexible/problem solving

Formation

SIA Door Supervisor Licence

CCTV Licence

IOSH Qualification

First Aid qualified

Description du poste

Duty Security Manager

Tate Modern / Tate Britain, London Full Time

Lead Security Operations at One of the World's Most Recognised Cultural Institutions

We're looking for an experienced Duty Security Manager to lead daily security operations across the Tate estate, ensuring a safe, secure and welcoming environment for visitors, colleagues, high-profile guests and special events.

This is a hands-on leadership role where you'll be responsible for managing frontline security teams, responding to incidents, coordinating major events, and maintaining exceptional service standards at one of London's most iconic visitor destinations.

What You'll Be Doing

• Leading and managing Security Officers, Leading Officers, Reception and Logistics teams
• Acting as the operational lead for daily security activity and incident management
• Ensuring staffing levels, deployments and front-of-house coverage are maintained
• Supporting the delivery of VIP visits, exhibitions, media activity and special events
• Building strong relationships with Tate stakeholders and operational teams
• Investigating incidents and producing operational reports
• Monitoring security systems and escalating faults where required
• Driving high standards of customer service, safety and security
• Coaching, developing and motivating frontline teams
• Supporting compliance with all security, health & safety and contractual requirements

What We're Looking For

• Previous experience managing security operations within a complex, customer-facing environment
• Strong people leadership and team management skills
• Ability to remain calm and make decisions under pressure
• Experience managing incidents, security systems and operational deployment
• Excellent communication and stakeholder management skills
• Passion for delivering exceptional visitor and customer experiences
• Flexible, proactive and solutions-focused approach

Essential Qualifications

• SIA Door Supervisor Licence
• CCTV Licence
• IOSH Qualification
• First Aid qualified (or willing to undertake training)

Why Join Us?

This is an opportunity to play a key role in protecting one of the UK's most prestigious cultural organisations while leading a dedicated team in a fast-paced and unique environment. No two days are the same, from managing major exhibitions and VIP visits to supporting thousands of visitors every day.