Lead Security Officer — Iconic Gallery Leadership & Training

Mitie Group plc.; City of Westminster; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Employee Assistance Programme

Retail and lifestyle discounts

Career progression opportunities

Ongoing training and development

Recognition and reward programmes

Uniform provided

Wellbeing support

Job summary

Mitie Security at the National Portrait Gallery in London is seeking a Lead Security Officer to join a high-performing team. You will provide operational leadership on shift, model professionalism, and safeguard visitors, staff, VIPs and priceless collections while delivering an outstanding visitor experience.

The role blends frontline supervision with strategic oversight on security protocols, incident response, training and mentoring of officers.

Qualifications

• Valid SIA Door Supervisor
• Previous experience in Lead Officer, Team Leader, Supervisor or Control Room
• Strong communication and customer service skills
• Experience managing incidents and emergencies
• Ability to work effectively under pressure
• High standards of professionalism and attention to detail
• Good IT and report-writing skills

Responsibilities

• Lead and support security officers during daily operations.
• Conduct operational briefings and team communications.
• Monitor CCTV, access control and life-safety systems.
• Respond to incidents and emergencies as the first point of escalation.
• Coordinate security support for exhibitions, events and VIP visits.
• Complete detailed incident reporting and investigations.
• Ensure compliance with site procedures and assignment instructions.
• Support training, mentoring and development of officers.
• Promote a positive culture of professionalism and customer service.
• Deputise for supervisory management when required.

Skills

SIA Door Supervisor

Leadership experience

Communication skills

Incident management

Customer service

Report writing

Job description

Mitie Security at the National Portrait Gallery in London is seeking a Lead Security Officer to join a high-performing team. You will provide operational leadership on shift, model professionalism, and safeguard visitors, staff, VIPs and priceless collections while delivering an outstanding visitor experience.

The role blends frontline supervision with strategic oversight on security protocols, incident response, training and mentoring of officers.