Duty Security Manager

Mitie Cleaning & Hygiene Services; Greater London; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Flexible benefits scheme

Virtual GP service

Salary Finance options

Choices benefits platform

MiDeals discounts

Cycle-to-work scheme

Life cover

Job summary

Mitie Cleaning & Hygiene Services is seeking an experienced Duty Security Manager to oversee daily security operations across the Tate estate in London. You will lead frontline teams, manage incidents, and coordinate major events to ensure a safe, welcoming environment for visitors and staff.

The role requires strong leadership, calm decision-making under pressure, and excellent stakeholder management. You will support VIP visits, exhibitions and high-profile events while upholding service

Qualifications

• Experience managing security operations in a complex, customer-facing environment.
• Proven people leadership and team management skills.
• Ability to remain calm and make decisions under pressure.
• Experience managing incidents, security systems and operational deployment.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead and manage Security Officers, Leading Officers, Reception and Logistics teams.
• Act as operational lead for daily security activity and incident management.
• Ensure staffing levels, deployments and front-of-house coverage.
• Support VIP visits, exhibitions, media activity and special events.
• Build strong relationships with Tate stakeholders and operational teams.
• Investigate incidents and produce operational reports.
• Monitor security systems and escalate faults as required.
• Drive high standards of customer service, safety and security.
• Coach and develop frontline teams.
• Support compliance with security, health & safety and contractual requirements.

Skills

People leadership

Incident management

Stakeholder management

Clear communication

Customer service

Education

SIA Door Supervisor Licence

CCTV Licence

IOSH Qualification

First Aid qualified

Tools

Security systems

Job description

Full TimeLead Security Operations at One of the World's Most Recognised Cultural Institutions

Better places, thriving communities.

Duty Security Manager

Tate Modern / Tate Britain, London

We're looking for an experienced Duty Security Manager to lead daily security operations across the Tate estate, ensuring a safe, secure and welcoming environment for visitors, colleagues, high-profile guests and special events.

This is a hands‑on leadership role where you'll be responsible for managing frontline security teams, responding to incidents, coordinating major events, and maintaining exceptional service standards at one of London's most iconic visitor destinations.

What You'll Be Doing

• Leading and managing Security Officers, Leading Officers, Reception and Logistics teams
• Acting as the operational lead for daily security activity and incident management
• Ensuring staffing levels, deployments and front-of-house coverage are maintained
• Supporting the delivery of VIP visits, exhibitions, media activity and special events
• Building strong relationships with Tate stakeholders and operational teams
• Investigating incidents and producing operational reports
• Monitoring security systems and escalating faults where required
• Driving high standards of customer service, safety and security
• Coaching, developing and motivating frontline teams
• Supporting compliance with all security, health & safety and contractual requirements

What We're Looking For

• Previous experience managing security operations within a complex, customer-facing environment
• Strong people leadership and team management skills
• Ability to remain calm and make decisions under pressure
• Experience managing incidents, security systems and operational deployment
• Excellent communication and stakeholder management skills
• Passion for delivering exceptional visitor and customer experiences
• Flexible, proactive and solutions-focused approach

Essential Qualifications

• SIA Door Supervisor Licence
• CCTV Licence
• IOSH Qualification
• First Aid qualified (or willing to undertake training)

Why Join Us?

This is an opportunity to play a key role in protecting one of the UK's most prestigious cultural organisations while leading a dedicated team in a fast‑paced and unique environment. No two days are the same, from managing major exhibitions and VIP visits to supporting thousands of visitors every day.

If you're an experienced security leader looking for your next challenge, we'd love to hear from you.

Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

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