Lead, Production Reliability & Operations

Complexio; South Shields; On-site; GBP 90,000 - 120,000; Full time

Job summary

Complexio is seeking an Operations Team Lead to own production and build scalable systems. You will lead operational excellence across all live customer-facing platforms, aiming for reliability, observability, and continuous improvement.

This hands-on role requires shaping processes, incident management, and building a high-performing team. You will drive a culture of ownership, lead critical incident responses, and establish KPIs to measure stability.

Qualifications

• Strong experience in SRE, DevOps, Infrastructure, or Production Engineering.

Responsibilities

• Own production across all live customer-facing systems and drive reliability improvements.
• Lead incident management with structured response, blameless postmortems, and systemic fixes to prevent repeats.
• Design sustainable on-call rotations, escalation paths, and strong runbooks to avoid burnout.
• Define and improve monitoring, SLIs/SLOs, and visibility into availability, latency, errors, and saturation.
• Lead the Operations team, set standards, and foster a culture of ownership and accountability.

Skills

SRE

DevOps

Infrastructure

Production Eng

Job description

Complexio is seeking an Operations Team Lead to own production and build scalable systems. You will lead operational excellence across all live customer-facing platforms, aiming for reliability, observability, and continuous improvement.

This hands-on role requires shaping processes, incident management, and building a high-performing team. You will drive a culture of ownership, lead critical incident responses, and establish KPIs to measure stability.