Lead Product and Solutions Specialist

Brother Europe; Audenshaw; Hybrid; GBP 65,000 - 105,000; Full time

Benefits offered by this job

Hybrid working

Travel across Europe

Health & pension benefits

Training and development

Job summary

Brother Europe in Audenshaw, Manchester, seeks a senior leader to coach and develop a team of product and solution specialists. You will set priorities, coordinate delivery across product, technical enablement and pre-sales, and own team performance.

The role requires a strong technical background, excellent communication, and the ability to act as a trusted advisor. It is a hybrid role with some European travel and a comprehensive benefits package.

Qualifications

• Experience leading technical, pre-sales, product or solutions-focused teams.
• Strong technical knowledge and credibility with technical and commercial stakeholders.
• Experience coaching, mentoring and developing others.
• Background in technical enablement, product support, solutions consulting or pre-sales activities.
• Excellent communication, planning and organisational skills.
• Strong decision-making and problem-solving capabilities.
• A recognised technical qualification or equivalent industry experience.
• Experience acting as a trusted technical advisor or escalation point in a complex environment.

Responsibilities

• Lead, coach and develop a team of product and solution specialists.
• Set priorities and coordinate delivery across product, technical enablement and pre-sales activities.
• Own team performance, objectives and development.
• Act as a senior escalation point for complex technical and commercial inquiries.
• Provide expert guidance across hardware, firmware, networking, security and solution integration topics.
• Support sales teams across Europe with customer opportunities and strategic projects.
• Shape and deliver technical enablement programmes that build capability across the business.
• Ensure the quality and accuracy of product, training and pre-sales outputs.
• Collaborate with internal and external stakeholders, including Brother Industries Ltd and technology partners.
• Drive continuous improvement across Product Strategy processes and activities.

Skills

Leadership

Pre-sales experience

Technical enablement

Mentoring

Stakeholder management

Communication

Education

Technical qualification

Tools

Firmware

Hardware

Networking

Security

Job description

Salary: £65,000 - 105,000 per year

Requirements:

• Experience leading technical, pre-sales, product or solutions-focused teams.
• Strong technical knowledge and credibility with technical and commercial stakeholders.
• Experience coaching, mentoring and developing others.
• A background in technical enablement, product support, solutions consulting or pre-sales activities.
• Excellent communication, planning and organisational skills.
• Strong decision-making and problem-solving capabilities.
• A recognised technical qualification or equivalent industry experience.
• Experience acting as a trusted technical advisor or escalation point within a complex business environment.

Responsibilities:

• Lead, coach and develop a team of product and solution specialists.
• Set priorities and coordinate delivery across product, technical enablement and pre-sales activities.
• Own team performance, objectives and development.
• Act as a senior escalation point for complex technical and commercial enquiries.
• Provide expert guidance across hardware, firmware, networking, security and solution integration topics.
• Support sales teams across Europe with customer opportunities and strategic projects.
• Shape and deliver technical enablement programmes that build capability across the business.
• Ensure the quality and accuracy of product, training and pre-sales outputs.
• Collaborate with internal and external stakeholders, including Brother Industries Ltd and technology partners.
• Drive continuous improvement across Product Strategy processes and activities.

Technologies:

• Firmware
• Hardware
• Support
• Security

More:

We are Brother International Europe, the European headquarters for the Brother Group, supporting 20 sales offices across the region and operating in over 40 countries and regions worldwide. We are a global technology brand guided by our At your side spirit, putting customers first while driving innovation, sustainability and long-term growth. This hybrid role is based in Audenshaw, Manchester, with 2 days per week onsite, and offers occasional international travel to collaborate with colleagues across Europe. We offer a collaborative international environment, hybrid and flexible working, 25 days annual leave plus bank holidays, the option to purchase up to 5 additional days leave, up to 10% employer pension contribution, life assurance and Health Cash Plan, an Employee Assistance Programme, ongoing training and career development, free onsite parking, and social, wellbeing and environmental initiatives. We are an Investors in People organisation committed to creating an environment where our people can grow, develop and build rewarding careers.