EU IT Solution Manager

Nexus Jobs; Greater London; Hybrid; GBP 58,000 - 98,000; Full time

Job summary

Nexus Jobs in London seeks an EU IT Solution Manager to join the IT Leadership Team and help transform the IT department across Europe.

You will work with the European IT Director to deliver reliable, cost-effective IT services, overseeing architecture, security, and service continuity in a hybrid/remote setup with occasional travel to sites.

Qualifications

• Excellent interpersonal and professional communication across org levels.
• Strong technical leadership, team spirit and can-do attitude.
• Self-motivated with effective time management; able to work unsupervised.
• Initiative-driven with ability to work under pressure yet remain customer-centric.
• Excellent analytical, problem-solving and decision-making skills to design solutions.
• Flexibility to work in various locations when required.
• Experience in IT support environment including 3rd line support.
• Experience with ITSM tools and methodology.
• Knowledge of ITIL practice and methodology.
• Experience in IT project delivery.
• Experience in IT architecture.
• Degree educated.
• ITIL Foundation certification.

Responsibilities

• Support IT Leadership Team and collaborate with the European IT Director to transform IT and deliver quality services across Europe.
• Own strategy, design, and deployment of tech solutions for IT systems across European businesses; focus on simplification, standardisation, reliability, and cost-effectiveness.
• Ensure capacity and availability of IT systems to support core business functions.
• Provide specialist 3rd line support when required.
• Define and measure KPIs to drive continuous improvement of IT services and processes.
• Educate and develop 1st/2nd line support teams.
• Support design, build, and deployment of core IT systems, networks, and cyber security.
• Review and enhance delivery of student learning through IT.
• Identify and design solutions to improve operations and solve business problems.
• Support IT projects as directed by the European IT Director.
• Audit and review core systems for technical integrity and operating efficiency.

Skills

Interpersonal skills

Technical leadership

Time management

Initiative

Analytical thinking

Location flexibility

3rd line support

ITSM experience

ITIL knowledge

IT project delivery

IT architecture

Degree

ITIL Foundation

Education

Bachelor's degree in IT

ITIL Foundation certification

Tools

ITSM tools

Job description

Salary: £58,000 - 98,000 per year

Requirements:

• Excellent interpersonal skills, with the ability to communicate effectively and professionally with people at all levels of the organisation.
• Strong technical leadership ability and team spirit, with a can-do attitude.
• Self-motivated with effective time management and the ability to work unsupervised.
• Ability to use initiative and work under pressure, while maintaining a customer-centric approach.
• Excellent analytical skills, problem-solving ability, creative thinking, and decision-making skills to design solutions and resolve issues.
• Flexibility to work in various locations when required.
• Experience in an IT support environment, including 3rd line support.
• Experience with ITSM tools and methodology.
• Knowledge of ITIL practice and methodology.
• Experience in IT project delivery.
• Experience in IT architecture.
• Degree educated.
• ITIL Foundation certification.

Responsibilities:

• We support the IT Leadership Team and work closely with the European IT Director to transform the IT department and deliver quality IT services and support across Europe.
• We are accountable for the strategy, design, and deployment of technology solutions for IT systems and services across our European businesses, ensuring they are simplified, standardised, reliable, and cost effective.
• We ensure the capacity and availability of IT systems and services support core business functionality when required.
• We provide specialist 3rd line support when required.
• We define, measure, and record service KPIs to identify areas for development and drive continuous improvement of IT services, processes, and support.
• We facilitate the education and development of 1st and 2nd line support teams.
• We support the design, build, and deployment of core IT systems and services, including platforms, networks, and cyber security.
• We review, develop, and enhance the delivery of first-class student learning through IT.
• We identify and design solutions to enhance operations and solve business problems.
• We support IT teams in activities that lead to the successful implementation of new solutions.
• We direct the maintenance, monitoring, and backup/restore of European IT services.
• We facilitate the provision of 3rd line support to Europe IT services, escalating to Group IT as required.
• We manage major service incidents and problems through to resolution as directed.
• We act as ITIL process owner for Capacity and Performance, Availability, and IT Service Continuity.
• We provide technical escalation support and assist colleagues in troubleshooting faults.
• We support, guide, and manage IT projects as directed by the European IT Director.
• We audit and review the technical integrity of core systems and services.
• We review operating efficiencies to support and accommodate business growth.
• We define, document, and disseminate IT procedures and standards.
• We manage and maintain a knowledge base for core systems and services.
• We perform any other reasonably requested duties.

Technologies:

• Support
• ITIL
• ITSM
• Security
• LAN
• Nexus
• VPN

More:

We are seeking an EU IT Solution Manager to join our IT Leadership Team, working closely with the European IT Director to support the transformation of our IT department. This is a permanent, full-time role based in London with some remote working possible, offering a salary of 55,000 to 60,000 and hybrid working between home and our IT Support Office, with occasional travel to our London office and other schools or business locations. The position will be hybrid/remote with meetings in Central London.

last updated 36 week of 2026