Lead, Patient Experience & Community Engagement

University Hospitals of Derby and Burton NHS Foundation Trust; East Midlands; On-site; GBP 55,000 - 65,000; Full time

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is seeking an experienced Patient Experience and Engagement Manager to lead our patient experience, engagement and involvement strategy. You will champion meaningful involvement, co-production and partnership working across the Trust and communities, ensuring inclusive and accessible engagement that informs service improvement.

You will oversee patient surveys, real-time feedback and patient stories, translating insights into action,

Qualifications

• Degree level qualification or equivalent knowledge and experience.
• Continuing professional development relevant to patient experience, engagement, involvement, quality improvement or leadership.
• Specialist knowledge of patient experience, engagement, PPI, co-production and quality improvement.
• Quality improvement or project management qualification.

Responsibilities

• Lead the patient experience and engagement programme.
• Lead Trust-wide approaches to Patient and Public Involvement, co-production and partnership working.
• Provide specialist advice, support and training to strengthen meaningful, inclusive and accessible involvement across the organisation.
• Oversee national and local patient surveys, the Friends and Family Test, real-time feedback, patient and carer stories and community engagement.
• Bring together patient experience feedback and insight to identify themes, inequalities and priorities, and support teams to translate learning into demonstrable improvement.
• Build effective partnerships with communities, voluntary and community organisations, Healthwatch and health and care partners.
• Provide clear reporting and assurance on patient experience, emerging themes, risks, outcomes and improvement priorities.
• Lead and develop the Patient Experience and Engagement Team, supporting high performance, development and wellbeing.
• Manage designated budgets, contracts and external providers, ensuring quality, value for money and continuous improvement.
• Contribute to the strategic leadership, governance and ongoing development of patient experience and engagement across the Trust.

Skills

Stakeholder engagement

Workshop facilitation

Data interpretation

Written and verbal communications

Education

Degree level qualification

CPD relevant to patient experience

Quality improvement qualification

Job description

University Hospitals of Derby and Burton NHS Foundation Trust is seeking an experienced Patient Experience and Engagement Manager to lead our patient experience, engagement and involvement strategy. You will champion meaningful involvement, co-production and partnership working across the Trust and communities, ensuring inclusive and accessible engagement that informs service improvement.

You will oversee patient surveys, real-time feedback and patient stories, translating insights into action,