Patient Experience & Involvement Manager

NHS Jobs; Manchester; On-site; GBP 42,000 - 56,000; Full time

Job summary

NHS Jobs is seeking a proactive Patient Experience & Involvement Manager to lead the Trust's patient involvement programme. Develop and support Patient Partnership Groups, Patient Panels and Patient Representative Networks, coordinating recruitment, induction, and training for patient representatives.

Promote co-production methodologies across the Trust and ensure involvement reflects diverse communities. Lead patient experience programmes including FFT, surveys and local feedback, analyse

Responsibilities

• Lead the development and delivery of the Trust's Patient and Public Involvement Programme, developing and supporting Patient Partnership Groups, Patient Panels and Patient Representative Networks.
• Coordinate recruitment, induction, training and support for patient representatives and patient partners.
• Promote co-production methodologies across the Trust and support teams to involve patients in service redesign and quality improvement initiatives.
• Liaise directly with patients and/or their relatives to understand experiences, respond to feedback and escalate issues as needed.

Job description

Patient Experience & Involvement Manager

• 1) Patient and Public Involvement Lead the development and delivery of the Trust's Patient and Public Involvement Programme.Develop and support Patient Partnership Groups, Patient Panels and Patient Representative Networks.Coordinate recruitment, induction, training and support for patient representatives and patient partners.Promote co-production methodologies across the Trust and support teams to involve patients in service redesign and quality improvement initiatives.Ensure patient involvement activities reflect the diverse communities served by the Trust and support equality of access and representation.Liaise directly with patients and/or their relatives to understand their experiences, respond to feedback and escalat
• 2) Patient Experience and Insight Manage Trust-wide patient experience programmes including FFT, national surveys and local patient feedback initiatives.Analyse patient experience information from multiple sources including FFT, national surveys, local feedback, compliments, complaints themes and involvement activities.Produce patient experience reports, dashboards and presentations for Trust committees and governance forums.Identify emerging themes and opportunities for improvement and support services to develop improvement actions.Develop innovative methods for gathering patient experience and patient insight.Draft responses to complex or sensitive issues, where required.
• 3) Service Improvement Support clinical and operational teams to use patient feedback to drive measurable quality improvements.Facilitate experience-based co-design projects and patient-centred improvement initiatives.Work collaboratively with Quality Improvement, Patient Safety and Clinical Effectiveness teams to triangulate patient experience intelligence.Design and monitor and evaluate the impact of patient involvement and engagement activities.
• 4) Leadership and Professional Responsibilities Provide professional leadership for patient involvement activities across the Trust.Maintain knowledge of national policy, NHS guidance and best practice relating to patient experience and involvement.Develop and maintain effective relationships with Healthwatch, cancer charities, voluntary sector organisations and other stakeholders.Support development of Trust policies relating to patient experience and involvement.Represent the Trust at local, regional and national patient experience networks where required.Contribute to Patient Experience Committee and Quality governance reporting arrangements.Lead and support the delivery of training and regular awareness to staff, volunteers and stakeholders to promote an understanding of patient experience, engagement and person-centred care principles.Support and recruit patient volunteers and provide the necessary induction, training and supervisory support.Manage competing priorities (concerns, engagement programmes, reporting and meetings).