Senior Director, Patient Experience & Engagement

University Hospitals Dorset NHS Foundation Trust; Bournemouth; Vor Ort; GBP 65.000 - 90.000; Vollzeit

Zusammenfassung

University Hospitals Dorset NHS Foundation Trust seeks an Associate Director of Patient Engagement and Experience to ensure patient voices shape strategy, services and improvement. They will lead complaints, PALS, patient surveys and insight, involvement, carers, chaplaincy, translation, volunteers and patient-experience improvement.

The post holder will translate national strategy into measurable priorities and lead the Patient Engagement and Experience Team, providing strategic nursing

Qualifikationen

• Senior leadership experience in patient experience or engagement within a healthcare setting.
• Strong knowledge of NHS complaints, PALS and patient feedback processes.
• Ability to translate national strategy into measurable local priorities.

Aufgaben

• Ensure patient, carer and community voices influence strategy, governance, service design and evaluation through inclusive engagement and co-design.
• Lead systems for capturing, analysing, and acting on complaints, PALS contacts, surveys, and community feedback to identify inequalities and improvement priorities.
• Provide senior oversight of complex complaints and patient experiences, ensuring learning and escalation of significant risks.
• Hold corporate oversight of patient experience services, including volunteers, chaplaincy, translation/interpretation, and involvement.
• Provide Executive and Board assurance and chair the Patient Experience and Voice Improvement Group.

Jobbeschreibung

University Hospitals Dorset NHS Foundation Trust seeks an Associate Director of Patient Engagement and Experience to ensure patient voices shape strategy, services and improvement. They will lead complaints, PALS, patient surveys and insight, involvement, carers, chaplaincy, translation, volunteers and patient-experience improvement.

The post holder will translate national strategy into measurable priorities and lead the Patient Engagement and Experience Team, providing strategic nursing