Lead Pathway Coordinator - Patient Flow Leader

National health service; Guildford; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

NHS Pension

27 days' annual leave + bank holidays

On-site parking

Job summary

Dorking Healthcare Ltd leads outpatient services at Dorking Hospital in Surrey. We seek a Lead Pathway Coordinator to manage a team of Pathway Coordinators, ensuring smooth patient journeys from referral to discharge, and to drive service improvements and policy compliance.

You will provide leadership, escalation support, and clinical coordination across departments. Your role requires strong people management, confidentiality, and a proactive approach to resolve complex pathways and operational

Qualifications

• Experience managing a team in a busy healthcare admin environment.
• Excellent people management and leadership skills.
• Demonstrable experience with HR/lifecycle processes.
• Ability to prioritise workloads, meet deadlines and problem-solve.

Responsibilities

• Lead the Pathway Coordinator team and allocate workload.
• Oversee HR processes including attendance, leave, appraisals and performance management.
• Ensure KPIs and SLAs are met by the team.
• Drive service improvements and streamlined processes.

Skills

People management

HR processes

Communication

Decision making

Education

Healthcare administration qualification

Tools

MS Office

SystmOne

Job description

Dorking Healthcare Ltd leads outpatient services at Dorking Hospital in Surrey. We seek a Lead Pathway Coordinator to manage a team of Pathway Coordinators, ensuring smooth patient journeys from referral to discharge, and to drive service improvements and policy compliance.

You will provide leadership, escalation support, and clinical coordination across departments. Your role requires strong people management, confidentiality, and a proactive approach to resolve complex pathways and operational