Patient Pathways Operations Lead

Whittington Maternity Voices Partnership; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Whittington Health is seeking a Senior Admin Lead to supervise patient pathway coordinators and administrative staff, ensuring smooth day-to-day management and a strong patient experience. The post holder will support patients through their clinical pathway to prevent delays and confusion.

They will work closely with managers and medical staff, undertake clerical duties, and contribute to service development while maintaining high standards and compliance with policies.

Qualifications

• Experience in line management and supervising administrative staff.
• Ability to manage referrals data and respond to enquiries.
• Commitment to high-quality patient experience and information access.

Responsibilities

• The post holder will supervise the PPC and administrative staff and oversee day-to-day team performance.
• Oversee ordering and monitoring of stationery and office equipment for the departments.
• Prioritise workload and meet tight deadlines while ensuring effective information dissemination.

Job description

Whittington Health is seeking a Senior Admin Lead to supervise patient pathway coordinators and administrative staff, ensuring smooth day-to-day management and a strong patient experience. The post holder will support patients through their clinical pathway to prevent delays and confusion.

They will work closely with managers and medical staff, undertake clerical duties, and contribute to service development while maintaining high standards and compliance with policies.