Paediatric Patient Pathway Coordinator

Epsom and St Helier University Hospitals NHS Trust; Epsom; On-site; GBP 33,000 - 36,000; Full time

Job summary

The post holder at Epsom and St Helier University Hospitals NHS Trust will support high-quality patient care through proactive administrative and clerical support, and a strong commitment to continuous service improvement.

Working within a specialty clinical team, they will coordinate efficient care pathways from referral to treatment or discharge, identify delays early, and help ensure patients are treated in the right place, by the right clinician, at the right time.

Qualifications

• Proactive administrative and clerical support to patient pathways.
• Act as a key administrative point of contact for patients from referral through to treatment and/or discharge.
• Active management of paediatric patient pathways in line with RTT principles and 18-week targets.

Responsibilities

• Coordinate and manage patient pathways, ensuring patients are scheduled for outpatient appointments, pre-admission clinics, diagnostics, and treatments in line with national waiting time targets and Trust policies.
• Act as a key administrative point of contact, supporting patients from referral through to treatment and/or discharge.
• Schedule and monitor appointments in line with RTT standards, proactively identifying and addressing delays, and ensuring cancellations are promptly rescheduled and recorded.
• Provide comprehensive administrative support to consultants, including the effective management of clinical diaries, timetables, and clinic utilisation.
• Maintain accurate and up-to-date patient records on PAS systems, ensuring all referral, waiting list, and demographic information is recorded correctly.
• Ensure patients receive clear, timely communication regarding appointments, including the preparation and amendment of correspondence and patient information.
• Work collaboratively with consultants, MDTs, and operational teams, attending meetings and contributing to efficient service delivery.
• Provide cross-cover within the administrative team during periods of absence to maintain continuity of service.

Job description

The post holder at Epsom and St Helier University Hospitals NHS Trust will support high-quality patient care through proactive administrative and clerical support, and a strong commitment to continuous service improvement.

Working within a specialty clinical team, they will coordinate efficient care pathways from referral to treatment or discharge, identify delays early, and help ensure patients are treated in the right place, by the right clinician, at the right time.