Pathway Co-Ordinator Team Lead

The Methodist Church in Britain; Newsham; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

NHS pension scheme

27 days annual leave plus bank hols

Job summary

Dorking Hospital is seeking a Pathway Coordinator Lead to supervise the outpatient administration team, ensure timely clinic preparation, and support complex cases. The role combines hands-on pathway coordination with staff management and service improvement.

You will oversee HR activities, review diagnostic results, and drive improvements while travelling to other DHC sites as needed. DBS checks apply and in-person interviews are required.

Qualifications

• Good standard of education, numeracy and English.
• Experience leading a team in a busy administrative or healthcare environment.
• Experience driving process improvements and meeting deadlines.

Responsibilities

• Oversee the full administrative flow of patient care from referral to discharge.
• Lead the Pathway Coordinator team day to day, allocating workload and supporting complex cases.
• Act as the main escalation point for complex patient cases and operational issues.
• Oversee team HR processes including attendance, leave, appraisals and performance management.
• Ensure the team meets KPIs and SLAs set by management/commissioners.
• Review diagnostic results and action follow-ups with referrers and GPs.

Skills

HR processes

People leadership

Team management

Prioritisation

KPIs/SLAs

MS Office

IT literacy

Communication across diverse groups

Decision making

Education

Good standard of education, numeracy and English

Tools

SystmOne

Image Exchange Portal

MS Office

Job description

Leads the Pathway Coordinator team in DHC outpatients at Dorking Hospital, managing ten staff across the referral-to-discharge journey. The post oversees clinic preparation, results handling and investigations so that clinical decisions and patient care can progress on time, while supporting complex cases and staff. It combines hands‑on pathway coordination with people management, HR processes and service improvement, with travel to other DHC sites as needed. Visa sponsorship is not available, and shortlisted candidates attend an in‑person interview.

What the job involves

• Oversee the full administrative flow of patient care from referral to discharge, ensuring clinic preparation is accurate and on time
• Lead the Pathway Coordinator team day to day, allocating workload and supporting complex cases
• Act as the main escalation point for complex patient cases and operational issues
• Oversee team HR processes including attendance, leave, appraisals, probation, performance management and wellbeing
• Ensure the team meets KPIs and SLAs set by the Outpatients Management Team, DHC Board or commissioners
• Review new and follow-up appointments and prepare clinical documentation, including imaging, results, notes and correspondence
• Review diagnostic results and act on them, such as informing referrers, booking follow-ups or removing patients from waiting lists
• Track patients through the pathway, identifying delays and chasing outstanding results with GPs, hospitals and third‑party providers
• Escalate urgent or clinically significant findings to clinicians immediately
• Lead team meetings, and recruit, induct and mentor new staff
• Conduct incident reviews and investigations and share learning
• Drive continuous improvement and streamline processes

What’s required

Qualifications

• Good standard of education, numeracy and English

Experience

• Managing a team in a busy administrative or healthcare environment
• Improving processes and providing continuous improvement
• Prioritising workloads, meeting deadlines and problem‑solving
• Decision‑making
• Working to KPIs and SLAs

Skills & knowledge

• Demonstrable experience of HR and employee lifecycle processes
• Excellent people management and leadership skills
• Well‑organised administration
• High attention to detail
• Computer literacy in MS Office and strong IT skills
• Communicating effectively across diverse groups

Checks & eligibility

• Satisfactory standard DBS check

Other

• Maintaining confidentiality at all times
• Can‑do attitude to daily tasks, adversity and new ways of working
• Proactive, organised and supportive leadership style

Nice to have

• Any higher or further education qualifications
• Data protection in a healthcare environment
• NHS or healthcare experience
• Knowledge of patient referral to treatment times
• Experience of SystmOne
• Familiarity with the Image Exchange Portal
• Incident investigation experience

What’s offered

• Competitive salaries
• Membership of the NHS pension scheme
• 27 days' annual leave plus bank holidays, increasing with length of service
• Employee Assistance Programme
• Training, development and career progression opportunities
• Free on‑site parking at some sites, subject to availability