Lead Operations Manager, Contracts & Repairs

Forces Recruitment Solutions Ltd.; Houghton Regis; On-site; GBP 50,000 - 65,000; Full time

Benefits offered by this job

Performance bonus

Pension

Car allowance

Job summary

Forces Recruitment Solutions Ltd. is seeking an Operations Manager to lead repair and maintenance contracts, ensuring operational and financial targets are met.

The role requires strong leadership, customer service and organisational skills in a fast-paced, data-driven environment. Applications from ex-military personnel are strongly encouraged, with a focus on accountability, safety and continuous improvement.

Qualifications

• Experience as an Operations Manager at a high level.
• Proven ability to work to KPIs and targets.
• Strong leadership and customer service capabilities.
• Excellent organisational and time-management skills.
• Data-driven decision making and hands-on approach.
• Up-to-date health & safety knowledge.

Responsibilities

• Take full ownership of repair and maintenance contracts and be accountable for success.
• Supervise and set expectations for colleagues you are supervising.
• Understand contractual obligations and identify risks early.
• Act as primary contact for customers and resolve issues promptly.
• Oversee financial performance of contracts and review as needed.
• Maintain a contract risk register and escalate high risks.
• Collaborate with commercial team on pricing and invoicing timelines.
• Ensure adequate staffing for contract demands.
• Monitor and drive high performance across teams.
• Work with H&S to ensure safe operations.
• Provide accurate contract reports to clients and senior management.
• Investigate H&S occurrences and implement corrective actions.
• Directly manage KPIs and monitor performance daily/weekly.

Skills

Leadership

Customer service

Organisational skills

Time management

Communication

Data-driven

People management

Conflict resolution

Health & Safety

Job description

Forces Recruitment Solutions Ltd. is seeking an Operations Manager to lead repair and maintenance contracts, ensuring operational and financial targets are met.

The role requires strong leadership, customer service and organisational skills in a fast-paced, data-driven environment. Applications from ex-military personnel are strongly encouraged, with a focus on accountability, safety and continuous improvement.