Operations Lead: Trades & Projects, KPI-Driven

Forces Recruitment Solutions Ltd.; Houghton Regis; On-site; GBP 50,000 - 65,000; Full time

Benefits offered by this job

Car allowance

Performance bonus

Pension

Job summary

Forces Recruitment Solutions Ltd. is seeking an Operations Lead to oversee operational delivery for customer contracts in the construction/trades sector. You will drive KPI performance, lead a hands-on team, and ensure projects run safely and to schedule.

The role demands strong leadership, project management, and customer service under pressure. Applications from ex-military personnel are strongly encouraged; you will coordinate schedules, manage operatives, and optimise processes to meet

Qualifications

• Experience in construction or trades relevant to the role.
• Proven ability to manage projects from start to finish.
• Track record of meeting KPI targets and delivering under pressure.

Responsibilities

• Create a high-performance culture; lead daily operational communications.
• Own the trade from receipt through repair to invoicing; manage contract stages.
• Ensure timely repair appointments and proactive resident contact.
• Manage operatives, diaries, and day-to-day productivity.
• Oversee WIP tasks; review to prevent losses and ensure quality.
• Drive first-time fix improvement and exceed contractual KPIs.
• Conduct regular performance discussions and develop team members.
• Identify opportunities to improve operations and budgets.

Skills

Trade sector experience

Project management

Leadership

Customer service

KPI-driven

Job description

Forces Recruitment Solutions Ltd. is seeking an Operations Lead to oversee operational delivery for customer contracts in the construction/trades sector. You will drive KPI performance, lead a hands-on team, and ensure projects run safely and to schedule.

The role demands strong leadership, project management, and customer service under pressure. Applications from ex-military personnel are strongly encouraged; you will coordinate schedules, manage operatives, and optimise processes to meet