Regional Repairs & Maintenance Operations Leader

Fortus Recruitment Group Limited; Ely; Vor Ort; GBP 45.000 - 65.000; Vollzeit

Zusammenfassung

Fortus Recruitment Group Limited seeks a Repairs & Maintenance Manager to lead teams delivering responsive repairs and maintenance in Ely. The role blends strategic thinking with hands-on operations to meet contractual obligations and business goals.

The successful candidate will drive continuous improvement, manage client relationships, and oversee health, safety and environmental compliance while ensuring high service standards and performance.

Aufgaben

• Lead and manage Works Supervisors and Site Engineers across regions delivering responsive repairs and voids maintenance.
• Oversee the repairs administration, customer and client relations, performance monitoring and reporting.
• Act as main contact for client organisations on contract management and service delivery.
• Manage customer feedback, complaints and queries, driving a customer-focused approach.
• Support senior management in tendering, bids and proposals for new contracts.
• Oversee 24/7, 365-day out-of-hours emergency call-out service for clients.
• Maintain and enhance the company’s reputation for high-quality performance across contracts.
• Drive ops performance and service excellence when mobilising new contracts.
• Ensure accurate performance data is produced, analyzed and reported to identify trends.
• Translate company objectives into effective operational plans and measurable outcomes.
• Collaborate with colleagues to achieve wider business objectives and promote consistent management.
• Monitor Health, Safety and Environmental compliance within the area of responsibility.

Jobbeschreibung

Fortus Recruitment Group Limited seeks a Repairs & Maintenance Manager to lead teams delivering responsive repairs and maintenance in Ely. The role blends strategic thinking with hands-on operations to meet contractual obligations and business goals.

The successful candidate will drive continuous improvement, manage client relationships, and oversee health, safety and environmental compliance while ensuring high service standards and performance.