Operations Manager

Forces Recruitment Solutions Group Ltd; Houghton Regis; On-site; GBP 50,000 - 65,000; Full time

Benefits offered by this job

Performance bonus

Pension

Car allowance

Job summary

Forces Recruitment Solutions Ltd. is seeking an Operations Manager to lead repair and maintenance contracts, ensuring operational and financial targets are met.

The role requires strong leadership, customer service and organisational skills in a fast-paced, data-driven environment. Applications from ex-military personnel are strongly encouraged, with a focus on accountability, safety and continuous improvement.

Qualifications

• Experience as an Operations Manager at a high level.
• Proven ability to work to KPIs and targets.
• Strong leadership and customer service capabilities.
• Excellent organisational and time-management skills.
• Data-driven decision making and hands-on approach.
• Up-to-date health & safety knowledge.

Responsibilities

• Take full ownership of repair and maintenance contracts and be accountable for success.
• Supervise and set expectations for colleagues you are supervising.
• Understand contractual obligations and identify risks early.
• Act as primary contact for customers and resolve issues promptly.
• Oversee financial performance of contracts and review as needed.
• Maintain a contract risk register and escalate high risks.
• Collaborate with commercial team on pricing and invoicing timelines.
• Ensure adequate staffing for contract demands.
• Monitor and drive high performance across teams.
• Work with H&S to ensure safe operations.
• Provide accurate contract reports to clients and senior management.
• Investigate H&S occurrences and implement corrective actions.
• Directly manage KPIs and monitor performance daily/weekly.

Skills

Leadership

Customer service

Organisational skills

Time management

Communication

Data-driven

People management

Conflict resolution

Health & Safety

Job description

Our client is seeking an Operations Manager to be responsible for repair and maintenance contracts and ensuring operational and financial requirements are met. The Operations Manager must have previous experience as a Manager at a high level. In addition, the Operations Manager will have strong leadership, customer service, and organisational skills as well as have the ability to work in a fast-paced environment, is data driven, hands-on and an excellent eye for detail.

Applications from ex-military personnel are strongly encouraged

Key Responsibilities:

• Take full ownership of the repair and maintenance contracts and be accountable for its success
• Manage and set clear expectations for colleagues you are supervising
• Understand the contractual obligations and identify any contractual risks before problems arise
• Act as the primary contact for customers, resolve any issues promptly and take notes for future improvements
• Take responsibility for the financial performance of contracts and review when required
• Maintain an active contract risk register and elevate high risk conditions to superiors
• Work with the commercial team to understand the right pricing and to minimise delays in invoicing
• Resource adequate staffing levels to the demands of the contract
• Monitor and ensure high performance across teams
• Work with the H&S department to ensure compliance and that teams operate safely
• Provide accurate contract reports to clients and senior Management
• Investigate all H&S occurrences and implement corrective actions
• Directly manage KPIs and monitor performance daily/weekly to improve performance and meet contract demands

Knowledge, skills and qualifications required:

• Have worked as an Operations Manager type role at a high level
• Proven experience working to KPIs and targets
• Great leadership, customer service, organisational, time management, and communication skills
• Strong people management, commercial acumen, and conflict resolution skills
• Be able to work under pressure, is data driven, adaptable, hands-on, and good eye for detail
• Have up to date health and safety and staffing knowledge

Desirable:

• Previous experience in a construction or trades background

Salary: t

o be discussed at a later stage

Benefits:

performance bonus, pension, car allowance