On Board Host - Sheffield

SSP Group plc; Sheffield; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Discounted meals

Employee discounts

Friends and family discounts app

Training and development programs

Health & wellbeing support

Job summary

Rail Gourmet UK is recruiting an On Board Host at Sheffield Station to deliver at-seat trolley service on East Midlands Trains. You will enhance passenger experience, perform transactions, and support stock management on assigned trains.

No prior experience is required as full training is provided. The role is full-time (40 hours/week) with shifts from early morning to late evening, including some weekends, and offers a structured career path with training and development opportunities.

Qualifications

• No prior experience required; full training provided
• Must be at least 18 years old
• Strong focus on customer service and helping passengers
• Able to work varied shifts including weekends

Responsibilities

• Provide at-seat trolley service on EMR trains, ensuring outstanding customer service and handling transactions
• Travel on assigned trains, assist passengers, and meet sales targets
• Accurately account for stock and transactions, adhere to hygiene and safety standards
• Perform Service Centre duties, engage with passengers and provide information

Skills

Customer service

Sales targets

Stock management

Hygiene standards

Job description

ON BOARD HOST - SHEFFIELD STATION

Join Rail Gourmet - Catered to You and Your Career!

Rail Gourmet UK is seeking a motivated individual to join our team as On Board Host for East Midlands Trains (EMR) at Sheffield Station.

Pay Rate: £13.45 per hour, plus commission
Hours: Full Time Permanent (40 hours/week)
Shifts: Varied between 6 am and 10.00 pm, including some weekends.

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

No experience required; full training will be provided.

AS AN ON BOARD HOST YOU’LL:

• Provide 'at seat trolley service' on EMR trains, ensuring outstanding customer service, managing stock, and handling transactions.
• Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
• Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
• Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs.

REQUIREMENTS FOR ON BOARD HOST:

• Due to some responsibilities within the Onboard Host role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts

AS AN ON BOARD HOST WE WILL OFFER YOU:

At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.

Rail Gourmet is proud to be an equal opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.