Lead Luxury Concierge & Guest Experience Coach

Ardencote; Lye Green; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Spa day on anniversaries

Spa facilities access

Employee Assistance Program

Stay discounts

Food & retail discounts

Pension scheme

Free parking

Refer-a-Friend

Training program

Perkbox discounts

Online doctor support

Development opportunities

Job summary

Ardencote Manor - Hiddenwell | Luxury Wellness Retreat is seeking a Head Concierge to lead our Concierge team and create unforgettable first impressions for every guest. You will oversee arrivals, departures, luggage and guest transport, delivering personalised five-star service and inspiring the team to exceed expectations.

With at least 2 years in luxury hospitality, you will showcase strong leadership, exceptional communication and organisational skills, plus a proactive approach to guest

Qualifications

• Minimum 2 years in hospitality/concierge/front-of-house roles.
• Passion for luxury hospitality and guest experiences.
• Excellent leadership and ability to motivate and support a team.
• Excellent communication, organisation and problem-solving skills.

Responsibilities

• Lead, support and develop the Concierge team to deliver exceptional guest service.
• Create a warm and welcoming first impression for every guest.
• Oversee arrivals, departures, luggage, and transport arrangements.
• Coordinate buggy transfers, taxis and other guest transportation needs.
• Manage concierge operations, boot room, luggage storage and guest areas.
• Anticipate guest needs and arrange personalised experiences and VIP arrivals.
• Handle guest inquiries and resolve concerns professionally and efficiently.
• Share knowledge of facilities, local attractions and experiences.
• Collaborate with other departments for a seamless guest journey.
• Maintain service standards, shift handovers and accurate guest records.
• Coach and train the team on hotel procedures and safety.

Skills

Leadership

Guest service

Communication

Organization

Problem solving

Tools

Microsoft Office

Hotel management systems

Job description

Ardencote Manor - Hiddenwell | Luxury Wellness Retreat is seeking a Head Concierge to lead our Concierge team and create unforgettable first impressions for every guest. You will oversee arrivals, departures, luggage and guest transport, delivering personalised five-star service and inspiring the team to exceed expectations.

With at least 2 years in luxury hospitality, you will showcase strong leadership, exceptional communication and organisational skills, plus a proactive approach to guest