Assistant Leisure Manager — Luxury Spa & Wellness

Ardencote; Lye Green; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Spa day

Spa facilities

Employee assistance program

Discounts on stays and spa days

Pension scheme

Free Parking

Refer-a-Friend

Job summary

Ardencote Manor - Hiddenwell, a Luxury Wellness Retreat, is seeking an enthusiastic Assistant Leisure Manager to join the team. In this full-time role you will help lead the day-to-day operation of our leisure facilities, ensuring guests enjoy a safe, welcoming and high-quality experience across pools, gym and spa.

You'll work closely with the Leisure & Membership Manager, supervise the team on shift, coordinate rosters and support training while maintaining health and safety standards.

Qualifications

• Must have experience within a leisure, fitness, spa, health club or similar environment.
• Must have previous supervisory or team leadership experience.
• Must have excellent understanding of guest and member service.
• Must have confidence communicating with guests, members and colleagues.
• Must have good organisation skills and the ability to prioritise during busy shifts.
• Must have a proactive, practical approach to problem solving.
• Must have an understanding of Health & Safety within a leisure environment.
• Pool operations, water testing or pool plant knowledge would be an advantage.

Responsibilities

• Supporting the daily running of our leisure facilities.
• Leading and supporting the Leisure team while on shift.
• Ensuring pools, thermal areas, gym and sports facilities are safe, clean and well presented.
• Complete opening, closing and operational safety checks.
• Supporting pool plant checks, water testing and accurate record keeping.
• Welcoming and engaging with guests and members throughout their visit.
• Supporting membership enquiries, tours, onboarding and retention.
• Helping coordinate rotas and provide operational cover when required.
• Supporting the training and development of new team members.
• Responding to guest and member feedback, resolving issues where possible.
• Reporting maintenance issues and work with other teams to keep facilities operating effectively.
• Supporting leisure classes, activities, programming and events.
• Helping monitor facility usage and identify opportunities to improve performance.
• Acting as the senior Leisure team member on duty when the Leisure & Membership Manager is unavailable.
• Help maintain high standards of Health & Safety, COSHH, PPE, fire safety and emergency procedures

Skills

Team leadership

Guest service

Communication

Organisation

Health & Safety

Problem solving

Pool operations

Job description

Ardencote Manor - Hiddenwell, a Luxury Wellness Retreat, is seeking an enthusiastic Assistant Leisure Manager to join the team. In this full-time role you will help lead the day-to-day operation of our leisure facilities, ensuring guests enjoy a safe, welcoming and high-quality experience across pools, gym and spa.

You'll work closely with the Leisure & Membership Manager, supervise the team on shift, coordinate rosters and support training while maintaining health and safety standards.