Guest Experience Concierge – Luxury Wellness Retreat
Ardencote
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Benefits offered by this job
Job summary
Ardencote Manor - Hiddenwell invites a dedicated Concierge to join our luxury wellness retreat in the heart of England. You will welcome guests, manage reservations, assist with check-ins/check-outs, and provide exceptional hospitality experiences across our spa and hotel facilities.
Ideal candidates will excel in communication, know our spa offerings, and be confident in upselling services to enhance guest satisfaction.
Qualifications
- Excellent communication and interpersonal abilities.
- Understanding of hotel and spa facilities and services.
- Ability to follow procedures and provide accurate information.
- Sales-oriented mindset with upsell capability.
Responsibilities
- Greet guests on arrival and departure and assist with luggage.
- Provide courteous, efficient service and meet guest needs promptly.
- Escort guests to rooms and brief them on hotel and spa facilities.
- Handle guest requests like room service, transfers, taxi bookings.
- Keep public areas tidy and well-stocked throughout the day.
- Coordinate with reception and other departments for smooth experiences.
- Assist with reception duties when needed.
Skills
Job description
Ardencote Manor - Hiddenwell invites a dedicated Concierge to join our luxury wellness retreat in the heart of England. You will welcome guests, manage reservations, assist with check-ins/check-outs, and provide exceptional hospitality experiences across our spa and hotel facilities.
Ideal candidates will excel in communication, know our spa offerings, and be confident in upselling services to enhance guest satisfaction.
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