Lead Lab Shift Manager - Diagnostics & QC

Randox Laboratories; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Randox Laboratories employs a shift supervisor to oversee the regional Randox Clinical Laboratory Services laboratory operations at Great Portland Street in London. You will manage the shift's people, resources and performance to ensure testing is accurate, safe and timely.

The role requires leading the shift team, maintaining KPIs for productivity, quality and turnaround, coordinating with clinics and customer support, and acting as incident lead to resolve issues in real time.

Qualifications

• Degree in Biomedical Science, Biochemistry, Chemistry or related Life Science, or equivalent lab experience.
• Proven experience supervising or leading others in a lab setting.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Word, Outlook, Excel and LIMS.

Responsibilities

• Manage the people, resources and overall performance of the assigned shift, reporting to the Regional Laboratory Manager on results achieved.
• Own shift-level KPIs — productivity, error rates, QC pass rate, repeat/re-test rate, instrument downtime and sample backlog.
• Act as incident lead for the shift, coordinating other departments through to resolution.
• Oversee day-to-day running of the shift with staff coverage and adherence to SOPs.
• Coordinate with clinics and customer support on sample collection and turnaround, resolving issues promptly.

Skills

Leadership & people management

Communication skills

Laboratory operations

Education

Biomedical Science / Biochemistry / Chemistry degree or equivalent lab experience

Tools

LIMS

Microsoft Word

Microsoft Excel

Outlook

Job description

Randox Laboratories employs a shift supervisor to oversee the regional Randox Clinical Laboratory Services laboratory operations at Great Portland Street in London. You will manage the shift's people, resources and performance to ensure testing is accurate, safe and timely.

The role requires leading the shift team, maintaining KPIs for productivity, quality and turnaround, coordinating with clinics and customer support, and acting as incident lead to resolve issues in real time.