Laboratory Shift Manager

Randox Laboratories; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Randox Laboratories employs a shift supervisor to oversee the regional Randox Clinical Laboratory Services laboratory operations at Great Portland Street in London. You will manage the shift's people, resources and performance to ensure testing is accurate, safe and timely.

The role requires leading the shift team, maintaining KPIs for productivity, quality and turnaround, coordinating with clinics and customer support, and acting as incident lead to resolve issues in real time.

Qualifications

• Degree in Biomedical Science, Biochemistry, Chemistry or related Life Science, or equivalent lab experience.
• Proven experience supervising or leading others in a lab setting.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Word, Outlook, Excel and LIMS.

Responsibilities

• Manage the people, resources and overall performance of the assigned shift, reporting to the Regional Laboratory Manager on results achieved.
• Own shift-level KPIs — productivity, error rates, QC pass rate, repeat/re-test rate, instrument downtime and sample backlog.
• Act as incident lead for the shift, coordinating other departments through to resolution.
• Oversee day-to-day running of the shift with staff coverage and adherence to SOPs.
• Coordinate with clinics and customer support on sample collection and turnaround, resolving issues promptly.

Skills

Leadership & people management

Communication skills

Laboratory operations

Education

Biomedical Science / Biochemistry / Chemistry degree or equivalent lab experience

Tools

LIMS

Microsoft Word

Microsoft Excel

Outlook

Job description

• GB - Randox Health Great Portland Street

Randox Laboratories continues to develop disruptive innovations in Diagnostics and Healthcare globally. Our expertise and product portfolio have assisted laboratories across the world in improving health and saving lives.

Location: 143-149 Great Portland Street, London, W1W 6QN

Contract Offered: Full-time, permanent

Working Hours / Shifts: 4 on 4 off, 10am-10pm

For this position, as you may be in contact with live blood samples, you must be vaccinated against Hepatitis B or be able to get it following a successful interview stage.

What does this role involve?

Responsible for managing the people, resources and performance of their assigned shift within the regional Randox Clinical Laboratory Services (RCLS) laboratory, ensuring that testing is completed accurately, safely and to the required turnaround time. The post-holder holds overall accountability for shift level KPIs — productivity, error rates, QC performance, instrument downtime and backlog — taking direct action to resolve issues in real time and is reports to the Regional Laboratory Manager for the shift's overall results.

PERFORMANCE OWNERSHIP & ACCOUNTABILITY

• Manage the people, resources and overall performance of the assigned shift, holding accountability for productivity, quality, turnaround time and safety, and reporting directly to the Regional Laboratory Manager on results achieved.
• Own shift-level KPIs — productivity, error rates, QC pass rate, repeat/re-test rate, instrument downtime and sample backlog — driving corrective action in real time whenever performance falls short of target.
• Act as incident lead for the shift, owning the initial response to any incident raised and coordinating other departments through to resolution, keeping the Regional Laboratory Manager informed throughout.

KEY RESPONSIBILITIES

• Manage the day-to-day running of the shift, ensuring adequate staff cover, effective allocation of equipment and consumables, and adherence to standard operating procedures throughout.
• Coordinate with Clinics during the shift on sample collection, courier and specimen queries, ensuring issues affecting sample receipt or turnaround are resolved promptly.
• Coordinate with Customer Support during the shift on c

Essential criteria:

• Qualified to degree level in Biomedical Science, Biochemistry, Chemistry or a related Life Science, or equivalent relevant laboratory experience.
• Proven experience working in a clinical diagnostic or clinical trials laboratory environment.
• Experience supervising or leading others, whether in a formal management role or as a senior/lead analyst.
• Excellent verbal and written communication skills
• Proficiency with standard software packages (Microsoft Word, Outlook and Excel) and laboratory information management systems (LIMS).