Lead IT & Information Hub Support - Hybrid

Serco Group; Shrivenham; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Holiday package

Pension up to 6%

Internal courses and qualifications

Employee assistance programme

Retail discounts

Job summary

Serco Group in Shrivenham is hiring a Lead Information Support Assistant in the Defence Academy Information Hub (iHub). You’ll support information management, information assurance, and IT services to help colleagues access tools, systems and support daily.

You’ll build and manage Microsoft 365 environments (SharePoint/Teams), advise users on security, mentor staff, and contribute to continuous improvement while meeting BPSS/security requirements.

Qualifications

• Experience in an IT information hub or similar environment.
• Strong IT literacy across hardware, software, and infrastructure.
• Excellent communication with diverse stakeholders.
• Detail-oriented with ability to manage competing priorities.
• Experience configuring Microsoft Teams environments is a plus.

Responsibilities

• Order hardware, software, and services through the MODNET Service Catalogue.
• Act as the focal point for MODNET hardware and infrastructure changes, outages, and third-party engineer visits.
• Build, manage, and support Microsoft 365 collaborative environments, including SharePoint and Microsoft Teams.
• Provide advice, guidance, and technical support to users on systems, applications, and device security.
• Support information management activities while ensuring policies, procedures, and standards are followed.
• Train, mentor, and support Information Support Assistants and contribute to continuous improvement across the team.

Skills

iHub experience

IT literacy

Stakeholder comms

Attention to detail

MS Teams admin

Tools

Microsoft 365

SharePoint

Microsoft Teams

Job description

Serco Group in Shrivenham is hiring a Lead Information Support Assistant in the Defence Academy Information Hub (iHub). You’ll support information management, information assurance, and IT services to help colleagues access tools, systems and support daily.

You’ll build and manage Microsoft 365 environments (SharePoint/Teams), advise users on security, mentor staff, and contribute to continuous improvement while meeting BPSS/security requirements.