Lead Hospitality Supervisor | Peak-Shift Leader

Zizzi; Cambridge; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Free meals on shift

50% off meals

Earned wages access (Stream)

24/7 Virtual GP & EAP

Discounts on travel, cinema & brands

Flexible hours

Job summary

Zizzi in Cambridge is seeking a Restaurant Supervisor or Shift Leader to join the management team. You’ll oversee critical sections like the bar, food pass, or hosting during peak shifts, and run the restaurant during quieter times.

We value hands-on leaders who care about people and standards, with a calm, lead-by-example approach, ready to motivate the Front of House team, ensure guest satisfaction, and maintain safe, welcoming environments.

Qualifications

• Experience in a fast-paced retail, hospitality, or leisure environment, ready for leadership responsibilities.
• A confident, hands-on communicator who brings massive energy and a lead-by-example attitude to every shift.
• A structured thinker who can organise a floor section but thinks on their feet when things get buzzing.
• Reliable and ready to guide and support the team during our peak times, including evenings and weekends.

Responsibilities

• Run the restaurant during quieter periods, making sure everything runs smoothly and safely.
• Lead from the front during peak rushes, with full ownership of the Pass, Bar, or Floor to keep service seamless.
• Step in to resolve any guest issues on the floor with a feel-good solution.
• Motivate and coach the Front of House team to help them grow their skills and deliver standout, feel-good hospitality.
• Care about picture-perfect dish presentation, restaurant standards and the details that make a standout occasion.
• Keep our restaurants safe, clean, and welcoming for your team and guests.

Skills

Leadership

Communication

Lead-by-example

Structured thinking

Job description

Zizzi in Cambridge is seeking a Restaurant Supervisor or Shift Leader to join the management team. You’ll oversee critical sections like the bar, food pass, or hosting during peak shifts, and run the restaurant during quieter times.

We value hands-on leaders who care about people and standards, with a calm, lead-by-example approach, ready to motivate the Front of House team, ensure guest satisfaction, and maintain safe, welcoming environments.