Lead Help Desk & ITSM Specialist (Citrix & Jira)

Climb Recruitment Ltd; Sheffield; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading recruitment agency is seeking a Help Desk Team Leader in Sheffield. The successful candidate will supervise a helpdesk team, ensuring high customer satisfaction and resolving technical issues efficiently. Candidates should have over 5 years experience in IT support, including supervisory roles, and be proficient in tools like Jira. This role also requires a technical background in Windows troubleshooting and an ability to implement best practices in IT service management.

Qualifications

• 5+ years of experience in IT support or helpdesk roles, with at least 2 years in a supervisory position.
• Experience in a helpdesk capacity, preferably in a manufacturing environment.
• Ability to travel as required for site visits.

Responsibilities

• Action prompt resolution of tickets and troubleshooting issues.
• Supervise the helpdesk team ensuring high customer satisfaction.
• Enhance IT service management processes through effective use of Jira.

Skills

Supervisory skills

Problem-solving abilities

Proficiency in Jira

Knowledge of Citrix environments

Exceptional communication skills

Analytical skills

Education

HNC or equivalent in Information Technology

Tools

Jira

Google Workspace

Job description

A leading recruitment agency is seeking a Help Desk Team Leader in Sheffield. The successful candidate will supervise a helpdesk team, ensuring high customer satisfaction and resolving technical issues efficiently. Candidates should have over 5 years experience in IT support, including supervisory roles, and be proficient in tools like Jira. This role also requires a technical background in Windows troubleshooting and an ability to implement best practices in IT service management.