Lead Guest Experience Supervisor - Brand-New Role

Billy Butlin; Skegness; On-site; GBP 24,000 - 34,000; Full time

Job summary

Butlin's is seeking a proactive Supervisor Plus to lead a multi-skilled team across accommodation and a chosen specialism. You’ll coach, drive guest satisfaction, and uphold CAFF audits while supporting development and PDPs for your people. This brand-new role offers broad scope to shape standards and guest care from day one.

You’ll balance front-line leadership with collaboration across departments, maintaining high standards and delivering memorable guest moments at a busy resort.

Qualifications

• Leadership and coaching experience in a fast-paced team
• Ability to drive guest experience and implement action from feedback
• Experience supporting audits and observations to improve standards

Responsibilities

• Lead from the front, keep the team focused and in the right place
• Coach the team to hit targets and deliver five-star hospitality
• Own relevant audits and ensure standards across departments
• Ensure guests find what they need and respond to feedback
• Foster strong relationships with resort teams and central support

Skills

Leadership

Coaching

Guest experience

Audits

Problem solving

Communication

Job description

Butlin's is seeking a proactive Supervisor Plus to lead a multi-skilled team across accommodation and a chosen specialism. You’ll coach, drive guest satisfaction, and uphold CAFF audits while supporting development and PDPs for your people. This brand-new role offers broad scope to shape standards and guest care from day one.

You’ll balance front-line leadership with collaboration across departments, maintaining high standards and delivering memorable guest moments at a busy resort.