Guest Experience & Housekeeping Lead

Butlin's; Bognor Regis; On-site; GBP 70,000 - 95,000; Full time

Job summary

Butlin's in Bognor Regis is seeking a Head of Accommodation & Guest Services to lead the department, ensure top cleanliness standards, and drive guest satisfaction. The role covers accommodation and public areas, plus the guest services team handling queries and complaints with a proactive problem-solving approach.

You will set goals, PDPs, and succession plans for leaders, manage budgets, and collaborate with senior managers to improve NPS and guest experience across all resort venues.

Qualifications

• Excellent operational knowledge in cleaning or soft services.
• Experience leading large teams in fast-paced environments.
• Strong forecast and cost management within budgets.

Skills

Cleaning operations

Guest services leadership

Team leadership

Budget & costs management

Tools

Operational planning

Job description

Butlin's in Bognor Regis is seeking a Head of Accommodation & Guest Services to lead the department, ensure top cleanliness standards, and drive guest satisfaction. The role covers accommodation and public areas, plus the guest services team handling queries and complaints with a proactive problem-solving approach.

You will set goals, PDPs, and succession plans for leaders, manage budgets, and collaborate with senior managers to improve NPS and guest experience across all resort venues.