Lead Front Office & Guest Experience - Team Development

Aimbridge Hospitality; Bournemouth; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Industry training

Staff discounts

Stream pay access

Employee assistance

Uncapped incentives

Flexible working

Staff meals

Hotel gym

Career breaks

Free parking

Job summary

Aimbridge Hospitality is seeking a Guest Service Manager (Reception) to lead the Front Office operations and ensure exceptional guest experiences at our Bournemouth property. You will manage reservations, check-in/check-out, and staff development to drive revenue and service standards.

Ideal candidates will have prior front office leadership experience, strong communication skills, and a solid understanding of PMS, booking engines and CRM tools.

Qualifications

• Experience in managing a hotel front office or similar role with a solid knowledge of hotel operations.
• Excellent communication and interpersonal skills to lead staff and interact with guests.
• Strong leadership and organisational skills to recruit, manage and motivate staff.
• Knowledge of hotel software including PMS, booking engines and CRM tools.
• Applicants must be 18+ and willing to provide a Basic Disclosure Check.

Responsibilities

• Lead the Front Office operation and ensure exceptional guest experience.
• Handle customer enquiries and bookings promptly, courteously and efficiently to maximise revenue.
• Oversee recruitment and ongoing development of the front office team and set department objectives.
• Provide feedback and coaching to staff and monitor performance for smooth operations.

Skills

Communication

Leadership

Staff management

Customer service

Recruitment

Feedback & coaching

Delegation

Problem solving

Tools

PMS

Booking engines

CRM systems

Job description

Aimbridge Hospitality is seeking a Guest Service Manager (Reception) to lead the Front Office operations and ensure exceptional guest experiences at our Bournemouth property. You will manage reservations, check-in/check-out, and staff development to drive revenue and service standards.

Ideal candidates will have prior front office leadership experience, strong communication skills, and a solid understanding of PMS, booking engines and CRM tools.