Lead Front Office Supervisor - Luxury Hotel

The Bath Priory; Bath; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Perkbox

Hotel discounts

Amazing staff rates

Free meals on duty

Employee Assistance Programme

Learning and development

Career progression

Milestone awards

Job summary

The Bath Priory, a luxury 5-star Relais & Châteaux hotel in Bath, seeks a proactive Reception Supervisor to lead the Front Office and deliver warm, thoughtful guest experiences. You will manage shifts, support your team and collaborate across departments to uphold our standards.

Ideal candidates have hotel Reception or Front Office experience, strong leadership, and a passion for guest-centric service in a luxury setting, with Opera PMS experience highly desirable.

Qualifications

• Previous hotel Reception or Front Office experience.
• Strong leadership and shift-management skills.
• Confident in guest relations and problem solving.

Responsibilities

• Lead daily Front Office operations to ensure seamless service.
• Support and coach Reception colleagues.
• Coordinate with Housekeeping, Restaurant, Spa for smooth handovers.
• Handle guest requests and feedback professionally.

Skills

Leadership

Guest Service

Communication

Opera PMS

Tools

Opera PMS

Job description

The Bath Priory, a luxury 5-star Relais & Châteaux hotel in Bath, seeks a proactive Reception Supervisor to lead the Front Office and deliver warm, thoughtful guest experiences. You will manage shifts, support your team and collaborate across departments to uphold our standards.

Ideal candidates have hotel Reception or Front Office experience, strong leadership, and a passion for guest-centric service in a luxury setting, with Opera PMS experience highly desirable.